Salesforce Administrator and Developer 3+ Years Experience

NAVYASAI PUSALA

Overland Park, Kansas ***** 913-***-**** *************@*****.*** LinkedIn

PROFESSIONAL SUMMARY

Salesforce Certified Administrator and Platform Developer I with 3+ years of experience designing, customizing, and supporting Salesforce solutions across financial services, healthcare, and technology domains.

Proficient in Sales Cloud, Service Cloud, Marketing Cloud, and Health Cloud, delivering process automation, integrations, and user-focused enhancements.

Skilled in Apex programming (classes, triggers, SOQL, SOSL, batch jobs) and front-end development (HTML5, CSS3, JavaScript) to build scalable custom applications.

Experienced in Lightning Development (LWC, Aura Components, App Builder, Design System) and upgrading Salesforce Classic applications to Lightning for modern UI/UX.

Designed and optimized data models and implemented role-based security (Profiles, Roles, Permission Sets, MFA) to ensure accuracy, compliance, and secure data access.

Hands-on expertise in process automation using Flows, Process Builder, Workflow Rules, and Approval Processes to reduce manual work and improve efficiency.

Integrated Salesforce with third-party applications and CPQ systems using REST/SOAP APIs and Mulesoft, enabling seamless cross-platform data exchange.

Delivered data migration from multiple legacy systems using Data Loader, Workbench, and Import Wizard while maintaining data integrity.

Strong background in reports, dashboards, and Einstein Analytics, providing real-time insights and improving decision-making across teams.

Adept at working in Agile environments, collaborating with cross-functional teams, mentoring junior staff, and ensuring timely delivery of roadmap priorities.

SKILLS

Salesforce Platform

Sales Cloud, Service Cloud, Marketing Cloud, Salesforce1, Communities

Apex Programming & Front-End Development

Apex Classes, Triggers, SOQL, SOSL, Batch Apex, Test Classes, HTML5, CSS3, JavaScript

Visualforce & Lightning Components

Visualforce Pages, Lightning Components (Aura), Lightning Web Components (LWC), Lightning App Builder, Lightning Design System

Process Automation, Reports & Dashboards

Flows, Process Builder, Workflow Rules, Approval Processes, Assignment Rules, Custom Reports, Dashboards, Trend Analysis, KPI Tracking

Production Support

Incident Resolution, Root Cause Analysis, Monitoring, Deployment Support

Salesforce Integration, Data Migration & Management

REST & SOAP APIs, Mulesoft, Apttus CPQ, Third-Party CRM Integrations (e.g., CRM On Demand), Legacy Data Migration, Data Loader, Import Wizard, Workbench, SQL Integration, Middleware Tools, Secure Data Exchange

Version Control, Agile Tools

Git, GitHub, Bitbucket, Force.com IDE

PROFESSIONAL EXPERIENCE

General Motors, Warren, MI

Salesforce Developer/ Admin ( Aug 2024 – present)

Implemented security models (Profiles, Roles, Permission Sets, Sharing Rules) to protect sensitive financial data and ensure compliance.

Wrote and optimized Apex classes, triggers, SOQL/SOSL queries, improving performance of core business processes by 20%.

Automated workflows with Salesforce Flows, reducing manual intervention and boosting operational efficiency across departments.

Integrated Salesforce with third-party systems via REST APIs, cutting data exchange delays by 25% and improving system reliability.

Delivered production support by troubleshooting and resolving issues, minimizing downtime and maintaining >95% user satisfaction.

Built custom reports and dashboards for leadership, enabling real-time insights into sales and service KPIs.

Developed and managed Salesforce Communities, increasing customer engagement and collaboration.

Designed and optimized data models, improving reporting accuracy and reducing duplication by 15%.

Collaborated with stakeholders in Agile sprints, documenting requirements, building test classes with >85% coverage, and ensuring timely delivery.

Qressy Hyderabad, India

Salesforce Administrator/Developer (Sep 2022 – Dec 2023)

Built Lightning Apps and Components with Aura/LWC, enhancing UI and boosting advisor productivity by 30%.

Migrated applications from Classic to Lightning, creating richer user experiences and smoother navigation.

Deployed Salesforce1 mobile apps, enabling advisors to manage portfolios and client data on the go.

Developed custom interfaces with HTML5, CSS3, and JavaScript, improving interactivity and responsiveness.

Integrated Salesforce with third-party APIs and SQL data sources, reducing manual data entry by 25%.

Supported Apttus CPQ and Mulesoft integration, improving sales cycle efficiency by 20%.

Implemented Single Sign-On (SSO), simplifying authentication and improving user adoption.

Migrated data from three legacy systems, ensuring accuracy and clean mapping of business-critical records.

Delivered Service Cloud & Opportunity Management features (Case Management, Entitlements, Partner Portals) to strengthen customer support.

Verzeo (Remote)

Salesforce Administrator (Aug 2021 – Mar 2022)

Conducted requirement analysis and customized CRM solutions, aligning technical builds with business needs.

Configured custom objects, validation rules, and workflows, improving case resolution times by 35%.

Built market analysis reports and dashboards, enabling executives to track customer sentiment and adjust strategy.

Automated approval processes, reducing sales/service request turnaround by 20%.

Integrated Salesforce with external apps via APIs, eliminating duplicate entries and improving data integrity.

Created role-based dashboards and sharing rules, giving managers secure and tailored visibility.

Delivered end-user training that boosted adoption by 15% and reduced support requests.

Performed release testing and system maintenance, ensuring stable and seamless operations.

CERTIFICATIONS

•Salesforce Certified Administrator (ADM-201)

•Salesforce Platform Developer I

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