Dispatcher

Zac Roltsch

***** ********* ****. *******, ** ***94

Phone: 936-***-**** ********@*****.***

Summary

Strengths: Communication, Responsibility, Developing Strong Relationships, Action Oriented

Technically skilled—cross-platform expertise, proficiency in Bash, Word, Excel, PowerPoint and flight planning software (Sabre, Nav Blue, etc.)

Extensive experience in meeting unique customer needs

Licensed Aircraft Dispatcher

Work Experience

General Aviation Service, Conroe, TX – August 2024 – March 2025

Line Technician – Manage ramp operations by towing aircraft, handling baggage, and marshalling private aircraft, refuel aircraft as needed.

Avelo Airlines, Houston, TX – May 2021 – April 2024/ Air Wisconsin, Appleton, WI – July 2018 – April 2021

Aircraft Dispatcher – Produce flight release documents for Part 121 domestic and supplemental operations. Ensure that all flights are able to operate safely and are in accordance with all regulations and standards required. Assist in on the job training of new hires. Represent the pillars of the company of Safety Always, Do the Right Thing, One Crew, and Keep It Simple.

Hostgator.com, Houston, TX – November 2015 – August 2017

Web Advisor – Front-line support working closely with clients to quickly understand new requirements or problems, and provide solutions by matching company products and services. Achievements include Employee of the Month, top sales award, and rapid promotions.

Web Advisor Coach –Managed team of 15-22 web advisors to develop technical and customer service skills. Produced documents outlining support process flow and used them to establish standard processes and procedures and trained my team effectively to use these practices. My team was second in the company in sales while maintaining the highest levels of customer service.

Skills

Held leadership positions

Led team of 15-22 people to excel in customer service and sales. My team was recognized within the company consistently for customer education leading to sales and technical expertise.

Responsible for coaching and teaching team members to increase knowledge.

Extensive technical expertise

Certified by Microsoft and Apple for product knowledge and sales.

Example technology experience: SSH, Apache, DNS, SQL, Exim, CPanel, WHM, Debian, CentOS, Windows, Mac OSX, iOS, Chrome, Microsoft Office Suite.

Earned degree with a focus in business and social sciences

Displayed ability to learn by earning a degree with multiple areas of study.

Studying philosophy provided me with a different well-rounded way of thinking about business.

Participated in Business Administration Society and Big Event showing business and social involvement.

Earned Aircraft Dispatcher License in April 2018

Attended ATP Flight School and completed the requirements to obtain an Aircraft Dispatcher License

Experience in dispatching aircraft in a Part 121 operation

Experience with multiple flight planning software including Sabre and Nav Blue

Education

Texas A&M University, College Station, TX

BS in University Studies-Business Concentration with minors in History and Philosophy, May 2012

Member of the Business Administration Society – Personally invited various speakers.

Participated in Big Event, a nationwide day of community service.

Communications leader for the Family Promise project, an organization that helps families in Brazos County.

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