Logistics Operations Specialist with Administrative Expertise

Jason Thomas

Loganville, G.A. ***** 914-***-**** **************@*******.***

PROFESSIONAL EXPERIENCE

Amazon

Logistics Supervisor Nov 2018 – Dec 2025

• Maintain a high incoming and outgoing call completion ratio with a minimum of 40+ calls daily.

• Oversaw daily logistics operations, Optimizing workflows to enhancer efficiency across all teams.

• Trained and mentored new team members on safety and operational procedures.

• Cross trained in admin case management with a fast turnaround in case resolutions.

• Awarded by management for the highest number of call resolutions during high impact seasons for growth.

• Monitored performance metrics to identify areas of improvement in logistics, workflows, and procedures.

• maintaining and exceeding performance expectations in a logistical database orientated setting.

• Led cross-functional teams in problem solving initiatives to address logistical challenges effectively.

• Implemented process improvements that streamlined shipping operations and reduced turnaround times. Mitsubishi Electric Trane HVAC 07/17 – 10/18

Operations Administrator (Contracting)

• Purchased HVAC equipment through dedicated vendors daily.

• Oversaw customer claims to ensure satisfactory resolutions of orders while saving the company money by not outsourcing tech personnel

• Maintained responsibility for all shipments under my groups fleet while giving daily updates to receivers on the status of products in route.

• I received an HVAC assessment certification which allowed me to troubleshoot and answer questions about particular products provided.

The Westchester Medical Center 02/15 – 10/16

Medical Administrative team leader

• Purchased all medical and surgical equipment daily

• Made recommendations for doctors and medical staff to reposition and improve their products for healthcare market penetration on a quarterly basis.

• Created filing software to assist NY metropolitan hospitals language services for a NY based healthcare tech startups grant and commercialization plan

• Reviewed all product orders and acknowledgements for accuracy

• Updated all contract purchase orders

• Expense control and customer service/client relations

• Tracked all medical products until delivery to facility EDUCATION

Bachelor's of Business Administration, College of Westchester, White Plains, NY Associates of Business Administration, College of Westchester, White Plains, NY United States Marine Corps Veteran

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