Administrative Support Specialist with 8+ Years Experience

JASMINE SOSEBEE

n 904-***-**** )n **************@*****.*** n Jacksonville, FL

Professional Summary

Motivated and detail-oriented professional with over 8 years of experience in customer service, team leadership, and office support. Skilled in communication, scheduling, and administrative coordination. Adept at handling fast-paced environments, maintaining organization, and providing excellent client service. Seeking to leverage experience and strong multitasking abilities in an administrative or office support role.

Professional Experience

Insurance Agent Assistant

Carters Insurance Agency – Jacksonville, FL 07/2025 – Present

• Support insurance agents with client documentation, policy updates, and data entry.

• Manage incoming calls, schedule appointments, and handle customer inquiries.

• Maintain organized records of client information and assist with billing and claims. Service Advisor

Morgan Auto Group – Jacksonville, FL 07/2023 – 07/2025

• Acted as the main point of contact between customers and service technicians.

• Created repair orders, maintained service records, and ensured customer satisfaction.

• Managed appointment scheduling and coordinated vehicle maintenance timelines. Self-Service Manager

BJ’s Wholesale Club – Jacksonville, FL 06/2022 – 07/2023

• Supervised front-end operations, including self-checkout and cashier teams.

• Trained and coached team members to deliver excellent customer service.

• Resolved member concerns and ensured smooth store operations. Verified Trainer

Newk’s Eatery – Jacksonville, FL 11/2018 – 06/2022

• Trained new hires on restaurant policies, service standards, and POS systems.

• Ensured high-quality guest experiences through consistent team performance.

• Supported management in onboarding and scheduling duties. Server

Chicken Salad Chick – Jacksonville, FL 05/2018 – 11/2018

• Delivered fast and friendly service in a team-oriented environment.

• Handled cash transactions and ensured accurate order fulfillment. Safety Monitor / Cashier

Space Base – Jacksonville, FL 04/2016 – 01/2018

• Monitored customer activity to ensure a safe environment.

• Processed transactions and provided excellent guest service. Education

James Madison High School – Atlanta, GA (Online)

High School Diploma, Class of 2020

Skills

Administrative support & data entry

Customer service & communication

Scheduling & calendar management

Microsoft Office & Google Workspace

Recordkeeping & documentation

Time management & multitasking

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