Entrepreneurial Operations Manager with Legal Insight
Resume:
S
Tony
Spencer
spencertransportllc@y
ahoo.com
Suitland, MD 20746
SUMMARY
Highly-motivated person with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated person eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. SKILLS
Criminal Law
Quality Control
Legal Research
Risk Management
Regulatory Compliance
Staff Management
Business Management
EXPERIENCE
Ceo
DMV, DMV
Spencer Transport LLC/ Jul 2017 to Current
Developed business plan to secure financial backing from investors. Established marketing strategies, such as social media campaigns, to promote the business.
Negotiated contracts with vendors for supplies and services. Monitored cash flow to ensure proper budgeting of resources. Created a customer service policy to ensure customers were satisfied with products or services.
Managed inventory levels to meet customer demand while minimizing costs. Ensured compliance with all local laws and regulations related to the business operations.
Implemented systems for tracking sales performance and analyzing data trends in order to maximize profitability.
Resolved conflicts between employees or customers in a timely manner. Reviewed financial statements on a monthly basis in order to assess financial health of the organization.
Analyzed competitor's pricing and product offerings in order to remain competitive within the market.
Scheduled maintenance activities for equipment used by the business. Initiated cost-cutting measures when necessary without sacrificing quality of products or services.
Oversaw daily operations of the business and provided guidance when needed. Updated website content regularly according to current trends within target markets. Investigated new technologies that could improve efficiency within the organization. Kept records for production, inventory, income and expenses. Determined pricing for products or services based on costs and competition. Promoted business on social media platforms to maximize brand identity and generate revenue.
Directed or coordinated financial or budget activities to fund operations and maximize investments.
Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Forecasted customer demand to set prices or credit terms for goods or services. Monitored progress by establishing plans, budgets and measuring results. Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Created effective business plans to focus strategic decisions on long-term objectives. Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Implemented successful business strategies to increase revenue and target new markets.
Formed and sustained strategic relationships with clients. Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines. Deli Clerk
4119 Branch Ave, Marlow Heights, MD 20748, MD
Giant Food Inc/ Aug 1996 to Sep 2008
Greeted customers in a friendly and professional manner. Maintained cleanliness of the deli area and equipment. Prepared all food orders according to customer specifications. Stocked shelves with fresh items daily.
Rotated product on shelves to ensure freshness.
Adhered to health and safety standards while preparing food. Trained new employees on proper handling of food, safety protocols, and customer service techniques.
Assisted customers with selecting products from the deli case or menu board. Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
Provided accurate pricing information when requested by customers. Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
Followed company recipes for preparing foods such as soups, salads, sandwiches. Ensured compliance with all local health department regulations regarding food preparation and storage procedures.
Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity. Offered suggestions for additional items that would complement customer's order selections.
Inspected labels on deli products to verify accuracy of pricing. Resolved customer complaints in a timely manner while maintaining a polite demeanor.
Participated in weekly team meetings to discuss performance goals or operational issues.
Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
Sliced meats and cheeses and weighed deli items for customers. Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
Responded to customer questions regarding product availability. Updated food displays, cases and other customer-facing areas to increase sales of special items.
Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
Organized ingredients and restocked supplies to prepare for busy periods. Stored perishable food items in freezer or refrigerator to protect from spoilage. Provided customers with fresh product and correct portion size to minimize shrink. Informed customers of deli specials to increase profits. Documented and entered special orders for event catering and party trays. Followed recipes and customer requests to prepare meals. Checked signage and pricing to verify accurate displays on counters and in cases. Offered samples to promote and upsell specials.
Created aesthetically pleasing food arrangements for special orders and party trays. Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.
Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
Maintained safe food handling practices to prevent germ spread. Directed patrons to restrooms and other amenities within facility. Assembled and served meals according to specific guest requirements. Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Welcomed and thanked guests to demonstrate appreciation for patronage. Scrubbed and polished counters to remove debris and food. Talked pleasantly with customers while taking orders and promoted positive image for business.
Warmly greeted visitors to promote great customer service and positive ordering experience.
Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Check Point Security
2401 Smith Boulevard, Arlington, VA 22202, Alexandia Virginia Argenbright Security Services/ Nov 1993 to Jan 1996 Ensured that all passengers and their belongings were thoroughly screened in accordance with TSA regulations.
Monitored security checkpoints to ensure compliance with safety procedures. Conducted physical searches of passengers' luggage and other personal items. Performed random screenings of passengers' carry-on bags using X-ray machines or metal detectors.
Provided assistance to law enforcement personnel during security operations. Responded promptly to emergency situations, such as suspicious packages or individuals exhibiting strange behavior.
Identified prohibited items within checked baggage utilizing advanced imaging technology systems.
Interacted professionally with customers while providing courteous service and support.
Followed standard operating procedures when dealing with hazardous materials or dangerous goods.
Adhered strictly to safety protocols while working in high traffic areas at the airport. Communicated effectively with supervisors regarding daily work assignments. Trained new hires on proper security screening techniques and processes. Utilized various hand held scanning devices for enhanced detection capabilities . Conducted baggage or cargo screening to verify compliance with governmental regulations using x-ray machines, walk-through magnetometers and hand-held magnetometers.
Controlled facility entry and exit points, secured premises and personnel by patrolling property, inspected buildings and equipment and continually observed for safety or security hazards.
Performed searches and screening and conducted bag searches with constant focus on identifying potentially life-threatening devices.
Completed thorough zone searches to check for physical tampering and restricted items.
Searched individuals and baggage for weapons and other prohibited items. Operated security equipment for screenings using hand wands and X-ray machines. Used x-ray scanners to check luggage and carry-on items for unauthorized materials. Utilized metal detectors, wands and X-ray screening machines to perform thorough check of individuals, belongings and cargo.
Monitored and conducted passenger screening.
Guarded restricted areas to prevent unauthorized entry. Upheld strong customer service standards while completing screenings. Maintained security and safety focus and awareness and adhered to security screening protocols while working in stressful environment with disruptive and angry passengers. EDUCATION AND TRAINING
Law Enforcement Administration
Westwood College - Virginia
Alexandria, VA
Law Enforcement Administration
Argosy University
Alexandria, VA
ACTIVITIES AND HONORS
Community service - Exercising and healthcare - Outdoor activities - History CERTIFICATIONS
Maryland Notary - Hospitality
REFERENCES
References available upon request.
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