Remote Customer Service Specialist with 12+ Years Experience

Bryanna Paulhus

Myrtle Beach, SC *****

854-***-**** ️ ********@*****.***

PROFESSIONAL SUMMARY

Remote-ready customer service professional with 12+ years of experience supporting customers and patients in high-volume, fast-paced environments. Proven success working independently in remote settings while managing calls, scheduling, and sensitive information with accuracy and empathy. Highly reliable, tech-savvy, and skilled in virtual communication, de-escalation, and time management.

REMOTE & CORE SKILLS

• Remote Call Handling & Virtual Support

• High-Volume Inbound Calls

• Appointment Scheduling & Data Entry

• HIPAA Compliance & Confidentiality

• Conflict Resolution & De-escalation

• Time Management & Self-Direction

• Microsoft Office & Computer Proficiency

• Multitasking Across Systems

• Professional Phone & Chat Communication

PROFESSIONAL EXPERIENCE

Patient Service Representative (Remote)

Tidelands Health

May 2023 – Present

• Provide remote support for a family medicine practice handling high-volume inbound patient calls

• Schedule appointments, update patient records, and verify information accurately

• Route clinical questions and service requests to appropriate medical staff using internal systems

• Deliver empathetic, professional service while maintaining strict HIPAA compliance

• Work independently in a remote environment while meeting productivity and quality standards

Barista

Starbucks Coffee Company — Myrtle Beach, SC

June 2020 – May 2023

• Delivered fast, friendly service during peak hours requiring strong multitasking and communication

• Resolved customer concerns calmly to maintain satisfaction and brand loyalty

• Followed structured scripts and procedures while maintaining a positive tone

• Demonstrated reliability, punctuality, and teamwork in a high-pressure environment

Assistant Manager

Domino’s Pizza — Myrtle Beach, SC

June 2019 – May 2020

• Managed customer concerns via phone and in person in a fast-paced setting

• Handled high call volumes while coordinating orders and schedules

• Performed cash handling, deposits, and inventory management

• Demonstrated accountability, organization, and independent decision-making

Customer Service Agent

Spirit Airlines — Myrtle Beach, SC

February 2019 – August 2019

• Assisted customers with travel, ticketing, and baggage concerns in a regulated environment

• Communicated with multiple departments to ensure timely, accurate service

• Followed FAA and company policies while managing time-sensitive situations

• Maintained professionalism under pressure in a customer-facing role

Sales Associate

Dazzle Up — North Myrtle Beach, SC

November 2017 – February 2019

• Provided personalized customer service and product recommendations

• Managed POS transactions and inventory with accuracy

• Supported daily operations with minimal supervision

Certified Nursing Assistant

Brightwater Senior Living — Myrtle Beach, SC

April 2015 – 2017

• Delivered compassionate care while managing multiple priorities efficiently

• Maintained confidentiality and accurate documentation

• Built trust through empathy, communication, and reliability

EDUCATION & TRAINING

Diploma — Health Science Focus

Academy for the Arts, Science and Technology (AAST) — June 2013

• Graduated with Honors GPA: 3.5

• President, Health Occupations Students of America (HOSA)

• Medical Terminology Coursework & Internships

Additional Training (Not Currently Certified):

CNA • Phlebotomy • EKG Technician • CPR

Medical Training Center — Conway, SC (2014)

Myrtle Beach High School — Myrtle Beach, SC

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