Versatile Hospitality and Customer Service Specialist
Resume:
Rachel Jensen
Longs, SC *****
********@*****.***
Professional Summary
I am an outgoing, energetic individual that works well in a team environment and also by myself. I am a very organized person. I have experience in leadership settings where I oversee the work others. I am known to complete any task at hand in a timely manner and am not afraid to ask for help if any questions or issues with the task should issues arrive. My work is proficient in fast or slow pace work settings. I have years of hospitality and customer service experience. Willing to relocate to: Surfside Beach, SC - Myrtle Beach, SC Work Experience
Head Housekeeper/Supervisor
HHS-North Myrtle Beach-SC
June 2024 to Present
Responsible for cleaning rooms a day completely tasks in a timely manner. Sole Proprietor Cleaner
self employeed-Rockford, IL
June 2018 to May 2022
Cleaned homes.
Cleaned areas specified by customer
Provided great customer service
Housekeeping Supervisor/Inspector
Extended Stay Hotels-Rockford, IL
May 2018 to April 2021
Cleaning assigned rooms to hotel expectations.
Helping guests as needed. Helping coworkers with their assignments and inspecting rooms to ensure they are up to best hospitality standards.
Assistant Manager/Bartender
Monkey Buiness-Rockford, IL
January 2016 to October 2019
Responsibilities included customer service, preparing and serving both food and drink. Cash handling. Schedule setting and employ training. Cleaning and stocking . Events Coordinator Assistant/bartender
Rockford Country Club-Rockford, IL
January 2016 to April 2018
Bartender for the golf course, weddings, various events and banquets. Office Administrator
Attorney Russell Lutchtenberg-Belvidere, IL
June 2012 to March 2017
Answering phones. Setting client/attorney appointments. Creating various documents for the attorney that met each case as needed. Keeping good communication in regardsto his daily schedule ofcourtdates and client meetings .
Forklift Operator
Lowe's Distribution Fulfillment Center-Rockford, IL January 2015 to April 2016
Unloading trucks
CNA - Certified Nursing Assistant
Lincolnshire Place-Sycamore, IL
March 2010 to June 2014
Assisted residents with activities of daily activities. Worked with people with dementia. Education
Rock Valley College-Rockford, IL
August 2013 to May 2016
Skills
• Cleaning Experience
• Kitchen experience
• Administrative experience
• Private practice experience
• Technical Proficiency
• Office experience
• Food preparation
• Call center experience
• Technical support
• Zendesk
• Phone etiquette
• Office Management
• Dementia Care
• Computer literacy
• Resort
• Hospitality
• Time management
• Remote work experience
• Organizational skills
• Customer follow-ups
• Communication skills
• Dispatching
• Phone call management
• Microsoft Powerpoint
• Front desk
• Bilingual
• Banquet Experience
• Personal injury law
• Cash register
• Supervising experience
• Providing product information
• Phone communication
• Call center agent experience
• Planograms
• Caregiving
• Alzheimer's Care
• Executive administrative support
• Microsoft Office
• Hotel experience
• Custodial Experience
• POS
• Microsoft Publisher
• Technical troubleshooting support
• OSHA
• Bartending
• Conflict resolution
• Leadership
• English
• Knife skills
• Food handling
• Active listening
• Live chat
• Team management
• Microsoft Excel
• Spirits experience
• Client services
• Billing issue inquiries
• LiveChat
• Customer service
• Cash handling
• Paralegal experience
• Restaurant experience
• Serving Experience
• Retail sales
• Culinary experience
• Home care
• Customer returns handling
• Guest Services
• Travel planning
• Customer training
• Microsoft Outlook
• Laundry
• Residential Cleaning
• QuickBooks
• Computer skills
• Housekeeping management
• Calendar management
• Clinic experience
• Cocktail experience
• Wine knowledge
• Email customer support
• Customer service manager experience
• Order processing
• Order inquiry handling
• Handling customer exchanges
• Managing customer accounts
• Cooking
• Microsoft Word
• Meal Preparation
Certifications and Licenses
ServSafe
CNA
Bar
Driver's License
Food Handler Certification
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