Hospitality Leader with Ops & Team Training savvy
Resume:
Ralph Panelli
Centerton, AR *****
************@*****.***
Professional Summary
Dynamic hospitality leader with over 8+ years of restaurant and team management experience. Adept at staff training, shift coordination, and operational excellence to enhance customer satisfaction and drive efficient service. Proven ability to nurture team collaboration and implement process improvements in fast-paced environments.
Authorized to work in the US for any employer
Work Experience
Digital Team Lead
Walmart-Rogers, AR
June 2023 to Present
• Led a team of twenty-six associates, ensuring daily operational goals were met or exceeded across all key performance areas.
• Conducted daily walkthroughs to identify and address areas of opportunity, maintaining high standards of cleanliness and organization.
• Maintained fresh and clean environments by overseeing produce culling and sanitation procedures to enhance customer experience.
• Supported team members in efficient freight handling, inventory management, and adherence to cold chain and safety practices.
• Utilized inventory systems for accurate stock management, scanning, and order fulfillment to ensure product availability.
• Trained and developed new associates, implementing best practices, coaching, and performance feedback to build a strong team.
• Facilitated daily huddles to communicate goals, delegate tasks, and foster a collaborative team environment.
• Monitored inventory and ordered supplies as needed to support uninterrupted operations.
• Leveraged operational metrics and partnered with management to drive results and improve customer engagement.
Order Picker/Forklift Operator
Amazon Fullfillment Center-Republic, MO
November 2020 to May 2023
• Received and processed orders of varying sizes, retrieving items using stand-up picker or forklift as required.
• Delivered items to designated shipping or receiving docks within allotted timeframes, maintaining accuracy and efficiency.
• Adhered strictly to safety protocols and company guidelines to ensure a secure and productive work environment.
Server/Host/Barback
Dukes Chophouse/Rivers Casino and Resort-Schenectady, NY February 2019 to April 2021
• Greeted and assisted guests throughout their visit, ensuring a welcoming and positive dining experience.
• Maintained up-to-date knowledge of daily specials, full menu, and beverage offerings to support guest satisfaction.
• Performed sidework including food prep, bar stocking, and cleaning to maintain operational readiness.
• Coordinated seating and setup for large parties in both restaurant and banquet settings.
• Managed inventory for kitchen and bar, ensuring accurate cataloging and availability of supplies.
• Utilized various POS systems for order entry and payment processing.
• Scheduled and confirmed reservations and private events, supporting smooth restaurant operations. Guest Service Leader/Associate Trainer
Cumberland Farms-Schenectady, NY
January 2017 to March 2019
• Demonstrated proficiency in cash handling and math, entrusted with safe combination and bank counts.
• Managed front register area, providing assistance to guests and ensuring efficient service.
• Prepared and fulfilled large food orders, maintaining accuracy and attention to guest needs.
• Recorded and monitored temperatures of refrigerated and frozen items, ensuring food safety compliance.
• Maintained proper stock levels and store presentation to support sales and guest satisfaction.
• Delivered exceptional customer service, consistently ensuring a positive guest experience. Shift Lead/Associate Trainer/Expo
Panera Bread-Rensselaer, NY
May 2013 to August 2017
• Operated cash register, accurately processing customer orders in a timely manner.
• Prepared food and beverages, ensuring quality and consistency for each guest.
• Maintained cleanliness of dining and service areas, adhering to sanitation standards.
• Cross-trained in all store positions, including cashier, dishwashing, line/prep cook, barista, and expo.
• Participated in special training sessions to enhance onboarding and staff development. Education
CNA (Certificate Program)
Mildred Elley School-Albany Campus-Albany, NY
September 2016 to November 2017
Upper secondary education
High school diploma or GED
Skills
• Restaurant management
• Shift Management
• Team leadership
• Staff development
• Training
• Customer Service
• Food Service
• Food Safety
• Cash handling
• POS
• Kitchen Management Experience
• Organizational skills
• Communication skills
• Culinary Experience
• Inventory management
Languages
• Spanish - Fluent
• Bilingual
Certifications and Licenses
ServSafe Food Handler
food handler certificate
ServSafe
Food Handler Certification
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