IT Support Specialist - Help Desk & Troubleshooting Pro

Jennifer Pichette

Austell, GA 404-***-**** *********@*****.***

linkedin.com/in/jenniferpichette

Professional Summary

Results-driven IT professional with proven expertise in troubleshooting, system administration, and network support. Certified in IT fundamentals with 4+ years of experience in technical problem-solving, planning, and implementation. Seeking to leverage IT certifications and strong analytical skills in a Help Desk or IT Support role where technical proficiency and collaborative spirit drive organizational efficiency.

Experience :

Security Guard Allied Universal Atlanta, GA

March 2025 – Present

Maintain security operations through proactive monitoring, access control, and incident response. Demonstrate strong problem-solving capabilities in dynamic security environments, ensuring asset protection and personnel safety. Coordinate effectively with management and clients to address security concerns and implement preventive measures.For verification, please call 866-***-****

Truck Driver

Forward Air Corporation

January 2020 – October2024

Developed strong organizational and problem-solving capabilities in fast-paced transportation environment. Demonstrated ability to manage complex logistics, maintain safety standards, and troubleshoot operational challenges efficiently.

Licenses & Certifications Google IT Support Professional Certificate

Operating Systems and You: Becoming a Power User – CourseraCertificate ID: YNDS8HAEMKD3The Bits and Bytes of Computer Networking – CourseraCertificate ID: 4SVREV7RU3MYIntroduction to Microsoft Excel – CourseraCertificate ID: 3FARPQD5RP26Create a Profile and Network on LinkedIn – CourseraCertificate ID: 6JX9K63UPTZLTechnical Support Fundamentals – CourseraCertificate ID: M8TYE7SCYMRDTechnical

SkillsSystem Administration Networking Linux Windows Software Installation & Configuration Ticketing Systems User Training & Support Operating Systems Installation Technical Support IT Accessibility Troubleshooting Problem-Solving Planning & Coordination Online HelpCore CompetenciesProblem-Solving & Analysis: Years of experience diagnosing complex issues and implementing effective solutions under pressureIT Fundamentals: Strong foundation in operating systems, networking, and technical support protocols Planning & Implementation: Proven ability to plan and execute technical initiatives with minimal downtime Communication: Clear, collaborative approach to technical support and user training Resilience: Ability to thrive in dynamic environments and adapt to changing technical requirements

All Updates Applied:

Email changed to *********@*****.***

Phone added: 404-***-****

Location: Austell, GA confirmed

IT Certifications emphasized (Google IT Support Professional + 5 Coursera certs)

Problem-solving and planning highlighted throughout

Allied Universal Security Guard position added (March 2025–Present, Atlanta GA)

Verification phone included: 866-***-****

Concise summary of security work included.

Contact this candidate