Sales and Operations Leader with Service Focus

Jillian Padgett

Homosassa, FL *****

812-***-**** - *********@*****.***

Professional Summary

Dedicated to providing highest level of service to customers and creating a pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.

Skills

• Verbal and Written Communication • Menu Planning

• Profit and Loss Accountability • Vendor Negotiations

• Effective problem resolution • Total quality assurance

• Food Preparation and Safety • Employee training

• Safety Assurance • Staff Development

• Client Account Management

Work History

07/2024 to 12/2025 K9 Supervisor

All FUR Fun! – Jeffersonville, IN

Oversaw daily operations, ensuring compliance with safety regulations and quality standards.

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Mentored team members, fostering skill development and enhancing overall performance

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Collaborated with cross-functional teams to enhance communication and streamline project execution.

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Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

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01/2024 to 04/2024 Customer Service Ambassador

FLIK Hospitality – West Palm Beach, FL

Delivered exceptional customer service experiences through effective communication and problem-solving skills.

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Managed customer inquiries and resolved issues efficiently across multiple platforms.

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Trained and mentored new team members on company policies and customer engagement techniques.

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Developed and implemented process improvements that enhanced response times and service quality.

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12/2004 to 01/2023 GENERAL MANAGER

Mazerellas – Sellersburg, IN

• Managed employee reviews, training, and schedules for 40 people. Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

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• Drove year-over-year business growth ning.

Implemented operational strategies and effectively built customer and employee loyalty.

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Developed and maintained relationships with customers and suppliers through account development.

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• Introduced new methods, practices, and systems to reduce turnaround time.

• Analyzed market trends and competitor activities to create competitive advantages.

• Handled all house account billing and receiving.

• Ordered inventory and handled any issues with our suppliers.

• Human resources

• Handled all IT problems

05/2003 to 11/2004 REFUSAL CONVERTER

University Of Florida Survey Research Center – Gainesville, FL Demonstrated exceptional customer service skills while handling a high volume of outbound calls to potential participants who had already refused to complete survey being conducted.

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• Deescalated any situations with compassion, empathy and understanding.

• Recorded all participant's answers with full accuracy and attention to detail. Education

No Degree: General Studies

Palm Beach Community College - Boca Raton, FL

05/2000 High School Diploma

Lake Worth Christian School - Boynton Beach, FL

National Honor Society

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