Customer Service Leader with 25 Years Experience
Resume:
Sheila Wilder
Indianapolis, IN *****
****************@*****.***
Work Experience
Clerk
Center Township of Marion County
January 2023 to Present
Assist the general public with filling small claims Enter garnishment payments
Print return checks to garnishing employer
Assist in maintaining confidential documents
CSR
II Freedom Mortgage Company
December 2021 to January 2023
• Assist customers with mortgage accounts &complaints. Escalated to management when needed
• Answer incoming calls & direct to various departments as needed
• Maintain a level of proficiency during collections of past due accounts Telesales
Life Insurance Agent Colonial Penn Life Ins Co
December 2019 to November 2021
• Sold life insurance coverage to selected demographic population
• Educated & advised customers on life insurance coverage that suited their needs CSR SouthEast Trans
State of Indiana Medicaid
May 2019 to November 2021
• Answered inbound calls from Indiana Medicaid recipients to schedule their medical transportation
• Submitted back claims to the State of Indiana Medicaid for past due rides that were medically necessary
• Assisted members with all complaints & escalated to management as needed Shift Team Leader PLS Financial Services
November 2018 to April 2019
• Managed 3-4 employees during night shift
• Administrative duties of faxing, copying and notary services
• Assisted in cashiering of various monetary transactions CSR Wisconsin DMV
August 2015 to January 2017
• Assisted customers with various DMV products & services
• Assisted with training of new employees
• Administered road tests for Class D licenses.
Skills
• Typing
• Medical coding
• Documentation review
• Childcare
• Leadership
• Cash register
• Prospecting
• Data entry
• 10 key typing
• Customer service
• Microsoft Excel
• Time management
• Office experience
• Clerical experience
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