Operations and Customer Service Manager

.

.

Mount Sterling, KY *****

859-***-****

shelleystephanie93@gmail.c

om

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EDUCATION AND

TRAINING

High School Diploma

Montgomery County High School,

Mount Sterling, KY

June 2013

STEPHANIE SHELLEY

SUMMARY

Detail-oriented manager with expertise in financial analysis and compliance. Proven ability to manage multiple projects simultaneously while ensuring adherence to industry regulations and company policies. SKILLS

• Caregiving

• Phone etiquette

• communication skills

• sales

• merchandising

• customer service

• computer skills

• Attention to detail

• Customer inquiry handling

• Basic math

• Meal preparation

• Customer communication

• supervising experience

• Cash handling

• Warehouse experience

• mentoring

• typing skills

• cash register

• Microsoft Office

• empathy

• retail sales

• data entry

EXPERIENCE

MANAGER

Cash Express Flemingsburg, Kentucky April 2024 - Current

• I verified and analyzed financial information, including income, credit reports, and employment history, to assess the risk and eligibility of loan applicants.

• Ensured compliance with lending regulations, company policies, and industry best practices throughout the loan processing cycle.

• I maintained the confidentiality and security of borrower information in accordance with privacy regulations and company policies.

• I managed multiple projects simultaneously, within established timelines. SALES ASSOCIATE

Lowes Home Improvment Mount Sterling, Kentucky September 2023 - April 2024

• I was a mentor and trained new associates on how to perform their job duties, and also cross-train them.

• I worked in the home decor area and completed special orders on blinds, as well

.

.

as cutting them in-store. I also did over-the-phone sales.

• I down stocked my area, kept it clean, and helped customers when needed, with a positive attitude.

WAL-MART ASSOCIATE

Walmart Paris, ky January 2022 - September 2023

• I helped customers find items they needed, and assisted them with all questions and concerns they had.

• I stocked and zoned my area, swept the floors, and kept it clear of trip hazards.

• I ran the register when needed, to help customers get out of the door in a timely manner.

FEEDING ASSISTANT

Bourbon Heights Paris, Kentucky June 2021 - January 2022

• I assisted in feeding the residents by spoon-feeding them their breakfast and lunch when needed.

• I helped the cleaners by picking up and taking the residents' trash out.

• I made sure all residents were well-hydrated with cold drinks and ice.

• I made sure all residents had well-stocked snacks and other refreshments.

#HRJ#d582ea53-e3b9-47fb-8f2a-e2444db533bf#

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