Customer Service & Client Care Specialist
Resume:
Adelle Rivera
Customer Service & Client Support Professional
️ ************@*****.***
EXPERIENCE
Adriana’s Insurance
Cashier / Member Service
Nov 2025 - current
●Conducted outbound and inbound calls to generate leads
●Qualified clients and assessed insurance needs
●Scheduled insurance quote appointments and follow-ups
●Entered and tracked leads in CRM systems
●Maintained professional phone etiquette and customer service standards
Costco Wholesale
Cashier / Member Service
Sept 2024 – Oct 2025
●Assisted members with account updates, renewals, returns, and memberships
●Resolved concerns in person and over the phone while maintaining company standards
●Maintained accurate customer and vendor records
●Supported administrative and cashier operations during high-volume periods
Home Depot
Cashier / Customer Service Associate
Mar 2023 – Aug 2024
●Addressed customer questions and escalated issues when needed
●Managed transactions with accuracy and efficiency
●Answered customer calls and emails professionally
●Scheduled deliveries and installation appointments
●Performed opening and closing duties
●Knowledgeable in all departments
Highlighted Skills
Customer Service
Client Relations
Conflict Resolution
Professional Phone Etiquette
Cash Handling & POS
CRM Data Entry
Lead Tracking
Time Management
Multitasking
Education
Sotomayor arts and science Magnet, Highschool Diploma
Languages
Spanish, fluent
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