Human Resources Supervisor and Team Leader

MARIA G SIMMONS

**** ********* **** ***********, ** 30504 Cell: 678-***-**** *************@*****.***

Professional Summary

I have been with my current employer Pilgrims 7 yrs. 3 of those years in my current role as a Human Resources Supervisor.

As a supervisor, I oversee daily HR operations and ensure consistent application of company policies and employment laws. Key responsibilities include, maintaining employee records, handle employee relations concerns, conduct investigations, and support disciplinary actions while maintaining confidentiality. I monitor compliance with labor regulations, and help promote a positive, safe, and productive workplace culture.

I am a people person, passionate about helping others. I am a customer service professional with over 18 years of experience in a fast paced, team –based environment. 16 years of experience with Citrix, Shop Floor, PowerPoint, Excel software, 6yrs experience with Kronos (A Human Resources time keeping system) Currently seeking to move up within the company.

Skills

Ability to communicate in English and Spanish

Strong Customer Service Mindset

Conflict resolution and de-escalation

Active listening

Ability to supervise a large group of people and willing manage an even larger group.

Strong verbal/written communication

Time management and multitasking

Confidentiality and professionalism

Problem solving and decision making

Soft Skills

Leadership and teamwork

Patience and empathy

Emotional Intelligence

Strong work Ethic and Integrity

Work History

Human Resources Supervisor- 03/2022- Current

Pilgrims-Gainesville, GA

As a human resources supervisor, my duties include but are not limited to helping HR managers and supervisors maintain employee records, interviewing new applicants, maintaining logs, translating, employee write ups, terminations, problem solving and answering incoming calls amongst other human resources duties.

Human Resources Coordinator- 09/2019- 03/2022

Pilgrims-Gainesville, GA

As a human resources coordinator, my duties include but are not limited to helping HR managers and supervisors maintain employee records, doing background checks of new applicants, maintaining logs, translating answering calls amongst other human resources duties including counseling and doing team members write ups.

Human Resources Orientation Trainer- 01/2019- 9/22/2019

Pilgrims-Gainesville, GA

As a Human Resources orientation trainer, my duties include collaborating with another team member to make sure all new hires are properly trained on all company policies they need to know before they go hands on. In addition, another equally important part of my duties is to do Alchemy training to all employees in every department in the plant.

Human Resources Recruiter Assistant- 08/2018-06/2019- (Part-Time)

The Williams Carter Company-Braselton, GA

My duties at Carter’s include but are not limited to recruiting; (on and off site job fairs) while I was employed at Carters, we reached a hiring goal of 1000 new employees during the two most important peak seasons. Doing post offer background checks on all new applicants, maintaining logs, putting together new hire packets, translate on all new employee orientations and answering phone calls amongst other office duties.

Human Resources Assistant- 01/2017-01/30/2018

New Leaf Landscape- Gainesville, GA

As a HR Assistant my duties included but were not limited to, recruiting, screening, interviewing, hiring, training, E-verify, file paperwork, file workers comp and handle employee relations amongst other office duties.

Shipping Clerk, 06/2008 to 10/2016

Pilgrims-Gainesville, GA

As a shipping clerk my responsibilities were to make sure all orders were filled and shipped in the most accurate and timely manner. I was also responsible for billing, filing, answering phone calls, replying to emails from customers as well as from management and transportation to ensure the shipping department would operate as smoothly as possible and in return have happy customers.

Customer Service Representative, 02/2007 to 04/2008

Fiesta Foods Inc.-Gainesville, GA

As a customer service representative, I was responsible for managing customer suggestions/compliments, resolving customer complaints. I was also responsible for assisting various levels of management in research of ways to better serve our customers.

Customer Service/Sales 06/2000 to 12/2006

Payless Shoe Source-Gainesville, GA

My responsibilities as a customer service representative at Payless Shoe Source was to assist customers by answering any questions the customers may have. As assistant manager, I worked to resolve any issues customers might have in the best most friendly and professional manner possible to ultimately have a happy and satisfied customer. My responsibilities also included training new associates; managing associates work schedules to stay in accordance with the weekly budget as well as sales.

Education

High School Diploma

Phlebotomy/Medical Assistant-College Prep 360-Virtual School and in person classes in Tucker, GA-Currently taking a break.

Computer Programming (various disciplines)

Los Angeles Technical Collage-09/1988 to 07/1989 - Los Angeles, CA

Thomas Jefferson High School-1984 to 1988 - Los Angeles, CA

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