Sales Operations Coordinator with Customer Focus
Resume:
Stephaney Peterson
Lincoln, NE *****
*********.********@*****.***
Professional Summary
• I am a trustworthy and dedicated employee who can either work as a team or work alone.
• I am a proficient, loyal, and diligent employee with the ability to complete tasks when working as a member of a team or working alone.
• I am punctual with a very good attendance record.
• There is a gap in my work history due to my being a stay at home Mother and taking care of my three children. My children are much older now and so, I felt like it was the perfect time to go back to work. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Sales Operations Coordinator
Lincoln, NE
Present
A member of the Hospital Sales Order Processing team. I coordinate with sales, logistics, and customer service teams, and ensure accurate and timely order fulfillment. This role requires strong organizational skills with the ability to multitask, motivate fellow team members, and focus on delivering exceptional service to our customers.
Essential Functions:
• coordinate with other members regarding the daily activities of the Sales Order Processing team to ensure efficient and accurate order entry and processing.
• Monitor team performance, provide coaching, training and support professional development to meet department goals.
• Ensure all orders comply with company policies, pricing, and contractual agreements.
• Maintain accurate records of orders, adjustments, and communications.
• Review reports in Salesforce to follow up on credit hold approvals and other DOA approvals.
• Identify opportunities for process improvements and implement best practices to streamline workflows.
• Uphold high standards of customer service and satisfaction through prompt and professional communication.
• Assist in onboarding and training new team members.
• Accurate processing of all customer orders.
• Act as the liaison between various outside sales representatives, Account Managers and the internal Finance and Operations departments.
• Customer communication, pre- and post-sale follow-up.
• Maintain and enable trusting relationships with various sales team members, channel partners and leadership ensuring the Company’s strategic goals for customer growth is met.
• Provide needed support for all sales functions and work with the sales organization to drive sales in order for their business to meet annual sales quotas as assigned.
• Coordinate, schedule and prioritize customer sales orders with team members on a daily basis.
• Work with sales representatives, within North America and Internationally, on inquires that they may have on a daily basis
• Assist with internal departments to ensure all orders are closed correctly and following the internal checklists and processes.
• Provide prompt service to the customer; receiving and responding to incoming calls and emails regarding product orders, inquiries, shipments, returns/exchanges and any other pertinent information.
• Ensuring the team follows established sales processes and utilizes CRM and sales enablement tools effectively
• Help develop onboarding materials to ensure new and existing team members are equipped with the necesar4y knowledge and skills
• Troubleshooting and resolving issues related to sales tools, systems, and processes to minimize disruptions for the sales team
• Provide back-up and additional support to other departments on an as needed basis.
• Other duties as assigned.
• Professional phone skills with the ability to speak to key accounts required.
• Experience working with international parties.
• Ability to understand and explain all Company product lines, service, support, and company credit/ shipping policies after training required.
• Excellent written and verbal communication skills
• Self-motivated individual able to work independently.
• Time Management and Organization: The ability to manage multiple priorities, use time effectively, meet deadlines, and maintain accurate records.
• Communication Skills: Excellent verbal and written communication skills, active listening, and strong interpersonal skills to build relationships.
Family Advocate
Apex Family Care-Lincoln, NE
October 2025 to Present
• Supervise parents who require supervision while visiting with their children
• Supporting families while they navigate through DHHS and CPS.
• offer support and guidance to clients to help complete service goals.
• This role provides community and professional resources to meet the financial, emotional, and educational needs of families, ensuring stability or reunification.
• Additionally, the family advocate offers parenting education, supervision, and support to biological families working to reunify with their children.
• This position requires working in the community and in the homes of biological families, as well as using a personal vehicle for the transportation of youth. Executive Assistant to Office Executive
Aeroguard Aviation Insurance-Lincoln, NE
February 2025 to April 2025
• Processed Market Summaries and updated Google Docs with the information in various formats.
• Organized files and sorted them into their proper location.
• Mailed out COIs to holders and customers.
Food Service Worker
Lincoln Public School-Lincoln, NE
September 2024 to April 2025
• Prepare and serve 300 breakfasts
• Cook a three to four hot items for lunch for 300 students.
• Prepare side salads and entree salads
• Prepare fresh fruit and canned fruit
• Work in the dish room and clean the kitchen up to the health code.
• Serve lunch to 300 students.
Founder
Team LNK- Grass Roots Campaign-Lincoln, NE
February 2020 to September 2020
• I founded and ran a mask charity during the COVID pandemic.
• We 3D printed masks and donated them all over the community and the country.
• I handled the funds that were donated and the charity bank account.
• I performed QA of the masks before they are all sanitized for the first time, then I take those masks to four assemblers to place the padding along the rim of the mask, then I pick those finished masks up, sanitize them one more time, then I place their filter and little window to hold the filter in place, then I vacuum seal each individual bags, print out the instructions to care and clean the mask, and vacuum seal four filters to put in the donation bag so, they have protection for a while.
• Then I would distribute the masks to those who had requested them either in town, or I mailed them to people out of state.
Production Technician
Teledyne Isco-Lincoln, NE
May 2013 to July 2015
• Lead Technician on the Hydra Line.
• I tested and calibrated five different types of Hydra units. Prepared various dilutions of mercury using Nitric and Hydrochloric acid.
• Wrote 5 different testing manuals for the different Hydra units, and one manual for making the different dilution levels of mercury.
• Setup and installed new computer for each Hydra unit being tested and installed software.
• Prepared the Hydra units for shipment.
Avionics Technician
United States Navy, USN-Lemoore, CA
July 2005 to October 2012
• I was responsible for maintaining and repairing all aviation electronic systems including:
• Navigation, radar, tactical displays, warfare sensors, digital computers, fiber optics, infrared detection, electricity generation systems, laser electronics, and communications equipment on the F/A-18E/F Super Hornet.
• I was the Primary sailor in charge of maintaining the Publications in the AT Shop/ I performed self-audits and audits on other shops to ensure all Publications were up to date with the latest changes or additions.
• During my last deployment, it was my turn to be sent TAD (temporary assigned duty) to the Mess Decks. I was assigned to the Officers Mess. There I cooked and baked in large quantities to be served daily. I cooked and baked for the Thanksgiving and Christmas parties we held for the Officers. I cleaned and organized the walk-in freezer and dry goods storage area. I cooked on the grill when we had specials. Received frozen and dry goods, and put them away in their corresponding locations.
• Was part of 1st Lieutenant. We cleaned and maintained the corridors of the hangar. Participated in working parties as needed inside and outside the hangar. Inspected the parking lots and reported illegally parked vehicles.
Naval Base Traffic Court
Naval Base Kitsap-Bremerton Naval Station, WA
March 2006 to September 2009
• Worked in an office environment and had to regularly enter data, type out suspension letters and reinstatement letters.
• Processed Traffic tickets into the database.
• Managed Traffic Court Office and delegated to 2-3 other employees.
• Gave out parking tickets to those parked illegally on base.
• Managed database of applicant applying for a parking pass on base.
• Fairly and positively delegated responsibilities to others. Executive Assistant
Education
Associates Degree (College)
Lincoln Southeast Community College-Lincoln, NE
July 2015 to September 2018
Upper secondary education
High school diploma or GED
Skills
• Retail sales transactions
• Adobe Acrobat
• Problem-solving
• Program development
• Social media management
• Budgeting
• Multitasking
• Google Docs
• Conflict management
• Pricing
• Business development
• HubSpot
• Remote access software
• Process improvement
• Continuous improvement
• iOS
• Management
• Microsoft Outlook Calendar
• Administrative experience within retail industry
• Initiative
• Direct sales
• Writing skills
• Stocking
• Presentation skills
• Computer literacy
• Appointment scheduling
• Computer operation
• Greeting customers
• Experience with children
• Client email correspondence
• Patience
• Store management
• Patient interaction
• Efficiency
• Calendar management
• Telecommunication
• Hospitality
• Technical Proficiency
• Dishwashing
• Self-direction
• Public speaking
• Clinic
• Baking
• Food service
• Food industry
• Working with people with disabilities
• Microsoft Office
• Teamwork
• Human resources
• Outdoor work
• Phone communication
• Written communication
• Grammar Experience
• Office management
• Restaurant experience
• Accounting
• Team development
• Customer relationship management
• Administrative tasks
• Experience working with students
• Spreadsheet filtering
• Restaurant management
• Google Calendar
• Account management
• Newsletters (communication methods)
• Administrative experience - Administrative experience (3-5 years)
• Cooking
• School experience
• Basic math
• Travel planning
• Administrative experience within government industry
• Documentation review
• Administrative experience within non-profit industry
• Project management
• Attention to detail
• Analysis skills
• Asana
• Cold calling
• Empathy
• Medical office experience
• Project management tools
• Weight handling in the workplace
• AI
• Climbing
• Inventory control
• Remote Desktop Protocol (RDP)
• Zoom
• Purchasing
• Guest services
• Litigation
• Proactiveness
• IT
• Social media platforms
• Freight
• Customer relationship building
• Quality issues
• Research
• Microsoft Outlook
• Scanning
• Interpersonal skills
• Safety plans
• Confidential information handling
• Teaching
• Banking
• Negotiation
• Microsoft Excel
• Microsoft Powerpoint
• Order assistance
• Word processing
• Supervising experience
• Microsoft Teams
• Task prioritization
• Quality control
• Software Testing
• Executive administrative support
• Time management
• Operating Systems
• Records management
• Entrepreneurship
• Photocopying
• Continuous improvement standards implementation
• Salesforce
• Google Workspace
• Customer inquiry handling
• Medical terminology
• Customer engagement
• Client communication
• Progress tracking (project management tasks)
• Record keeping
• Staff scheduling
• Logistics
• Professionalism
• Flexibility
• Forklift
• Mail processing
• Dental terminology
• Avionics
• Process management
• Anatomy knowledge
• Payroll processing
• Contract review
• Filing
• Packaging
• Creative problem-solving
• Service technician experience
• Food preparation
• Serving
• Mentoring
• Marketing
• Organizational skills
• Finance
• Google Drive
• Document management systems
• Order picker
• Meeting scheduling
• Windows
• Communication skills
• Team scheduling
• Adaptability
• Report writing
• Face-to-face communication
• Shipping & receiving
• Cash register
• Correspondence management
• Spreadsheets
• Aircraft Maintenance
• English
• Spreadsheet formulas
• Data sorting
• Phone answering
• Critical thinking
• DocuSign
• Customer communication
• Software sales
• HubSpot Marketing Hub
• Load & unload
• Warehouse experience
• Administrative experience within healthcare
• Integrated library system
• Military Experience
• Professional networking
• Customer service
• Relational databases
• Customer support
• Cash handling
• HIPAA
• Volunteer management
• Community engagement
• POS
• Client interaction via phone calls
• Computer skills
• Analytical thinking
• Report preparation
• Clear verbal communication
• Customer relationship management (CRM) systems (technically supported)
• Manufacturing
• Clerical experience
• Collaboration
• QuickBooks
• Active listening
• Project coordination
• Microsoft Windows Server
• Client services
• Microsoft Access
• Patient service
• Providing product information
• Office experience
• Microsoft Word
• Customer complaint resolution
• High school
• Office supply management
• File organization
• Communication platforms
• Cataloging
• Retail math
• Typing
• Google Sheets
• Working with large datasets in spreadsheets
• Security
• Working with people with autism
• 10 key typing
• CRM system proficiency
• Laboratory experience
• Retail sales
• Spreadsheet design
• Outbound calling
• Data entry
• Database management
• Grocery store
• Front desk
• Culinary experience
• Math
• Multi-line phone systems
• Data management
• Troubleshooting
• Manual handling
• Performance management
• Event planning
• Financial services
• Adobe Spark
• Guest relations
• Working with high schoolers
• Team management
• Proofreading
• Productivity software
• Sanitation
Military Service
Branch: United States Navy
Service Country: United States
Rank: Airman
July 2005 to October 2012
• I was responsible for maintaining and repairing all aviation electronic systems including:
• Navigation, radar, tactical displays, warfare sensors, digital computers, fiber optics, infrared detection, electricity generation systems, laser electronics, and communications equipment on the F/A-18E/F Super Hornet.
• I was the Primary sailor in charge of maintaining the Publications in the AT Shop/ I performed self-audits and audits on other shops to ensure all Publications were up to date with the latest changes or additions.
• During my last deployment, it was my turn to be sent TAD (temporary assigned duty) to the Mess Decks. I was assigned to the Officers Mess. There I cooked and baked in large quantities to be served daily. I cooked and baked for the Thanksgiving and Christmas parties we held for the Officers. I cleaned and organized the walk-in freezer and dry goods storage area. I cooked on the grill when we had specials. Received frozen and dry goods, and put them away in their corresponding locations. Commendations:
• Good Conduct Award
Certifications and Licenses
Driver's License
Secret Clearance
Forklift Certification
ServSafe
Pallet Jack Certification
Food Handler Certification
Certified Notary Public
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