Administrative Support Specialist with Healthcare Focus

Patricia Oshields

Work Experience

Front Desk Assistant

Best Care Now Urgent Care - Dallas, GA

November 2020 to January 2021

Input patients demographics and insurance information in system

PBX Operator

Verified insurance

Scanned documents into Docutap

Collected co-payments

Collected and posted payments to patients account

Prepared daily deposit

Called patients for test results

Residential Advisor

Able to Change Recovery - San Juan Capistrano, CA

May 2017 to June 2018

Residential Advisor Able To Change Recovery

Uphold and enforce the agencies standards, policies and procedures, and code of conduct.

Supervise clients at the living facility

Maintain overall upkeep and cleanliness of assigned facility

Monitor clients medications accordingly to agency policy and procedure

Transport and Supervise clients to off-site activities (12-Step meetings, outings, physician appointments, recreational activities, grocery shopping, etc)

Maintain timely and accurate documentation of client activities

Conduct weekly random urinalysis drug screens and Breathalyzer and document accordingly

Immediate report client behavioral incidents, critical incidents, and medication errors to Program Director

Report safety-related maintenance issues to Safety Committee

Provide in-house orientation to new clients and conduct weekly house meetings

Attend scheduled competency training

PBX Operator

Cartersville Medical Center March 2016 to June 2016

Answered multiple line phone system

Responsible for announcing codes

Assisted Human Resources

Medical Secretary

Georgia Lung Associates

July 2004 to June 2006

Scheduled Appointments

Backup for PBX

Scheduled patient tests and procedures ordered by physician

Verified Insurance Information

Responsible for calling in prescriptions for patients

Check out procedures

Patient Access Rep

Wellstar Paulding Hospital

May 2003 to April 2004

Posted Payments

Prepared daily deposit

Responsible for cash payment processing, handling, and recording

Directed and assisted patients

Notify triage nurse of new patients

Announced Codes

PBX Operator Backup

Education

High School Diploma

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