Melissa Henao
Cardona
Prepared to contribute throughout the
entire software development lifecycle,
with a consistent focus on delivering
high-quality software.
Critical Thinking
Technological Problem Solving
Python
Spring Boot
Hexagonal Architecture
Microservices
MySQL / MongoDB
AWS (Amazon Web Services)
Test Automation
Functional Testing
Performance Testing
QA / Quality Assurance
Scrum Methodology
SKILLS AND COMPETENCIES
Spanish (Native)
English (B2) - International
Baccalaureate (IB) Diploma
LANGUAGES
CONTACTO
PROFESSIONAL PROFILE
PROFESSIONAL EXPERIENCE
Supported a research group project.
Updated and documented user manuals for the platform developed by the research group at Universidad
Tecnológica de Pereira.
Created tutorial videos on how to use the platform. Assisted in technical training sessions on platform usage and took meeting minutes.
Project Monitor Universidad Tecnológica de Pereira September 2023 - December 2023
Responded to customer requests and inquiries via AT&T social media channels for clients located in the United States.
Handled DirecTV customer requests and inquiries
through chat support for U.S. customers.
Performed all tasks entirely in English.
Customer Service Agent Accedo Technologies
January 2019 - May 2021
SYSTEMS AND COMPUTER
ENGINEER
International Baccalaureate
(IB) Diploma
Liceo Pino Verde
2004 -2018
EDUCATION
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French (B1) - DELF A2
Systems and Computer
Engineering
Universidad Tecnológica de Pereira
2019 - 2025
CERTIFICATIONS
CCNA1: Introduction to Networks
CCNA2: Switching, Routing, and
Wireless Essentials
Cibersecurity Basic Level
Developed backend applications using Spring Boot,
applying microservices, hexagonal architecture, and managing MySQL/MongoDB databases.
Implemented AWS solutions, including API deployment
(ECR, ECS, RDS), Lambda functions, authentication with Cognito, secrets management, and monitoring with
CloudWatch.
Automated API testing using Karate and Cucumber,
applying Data Driven and Chaining patterns.
Created and executed test plans and test cases following Scrum methodology, ensuring software quality.
Performed performance testing with Postman, evaluating the efficiency of critical services.
Software Development and Quality Assurance
Intern Pragma S.A.
October 2024 - September 2025