Remote Customer Support Specialist Resume

One-Page Resume – Ryan Aune

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Ryan Aune <*********@*****.***> Wed, Jan 7, 2026 at 9:27 AM

To: **********@*****.***

Hello,

As requested, here is my updated one-page resume, optimized for remote positions across multiple industries.

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Ryan Aune

United States (Remote)

Phone: (XXX) XXX-XXXX

Email: ********@*****.***

Professional Summary

Remote-ready Customer Support Professional with 10 years of call center experience in high-volume environments. Proven ability to resolve customer issues efficiently, meet performance metrics, and work independently in remote settings. Strong communicator skilled in phone, chat, and email support, CRM systems, and virtual collaboration tools. Core Skills

Remote Customer Support • Inbound & Outbound Calls • Email & Chat Support Conflict Resolution • CRM Systems (Salesforce, Zendesk, Five9, Avaya) Account Management • Technical Troubleshooting (Tier 1–2) Data Entry & Documentation • Time Management • HIPAA / PCI Compliance Professional Experience

Senior Customer Service Representative

2018–Present

- Handle 60–100+ customer interactions daily across phone, chat, and email

- Resolve billing, technical, and account issues while maintaining high CSAT

- Document interactions accurately in CRM systems

- De-escalate escalated cases and retain customers

- Meet or exceed KPIs including QA, AHT, and attendance

- Assist with onboarding and mentoring new hires in virtual environments Customer Service Representative

2013–2018

- Delivered consistent customer support in fast-paced call center settings

- Processed payments, refunds, and account updates securely

- Followed compliance guidelines and internal workflows

- Recognized for reliability and professionalism

Call Center Agent

2010–2013

- Managed high-volume inbound calls

- Explained products, services, and policies clearly

- Met performance benchmarks within the first 90 days Key Achievements

- Maintained 90–95%+ QA and customer satisfaction scores

- Consistently met productivity and attendance requirements

- Trusted with complex and escalated customer interactions Education

College Coursework – Completed coursework toward degree Regent University, Virginia Beach, VA

High School Diploma / GED

Technology

Salesforce • Zendesk • HubSpot • Avaya • Five9 • RingCentral Zoom • Microsoft Teams • Slack • Google Workspace • Microsoft Office

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Thank you for your time and consideration.

Best regards,

Ryan Aune

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