Versatile Team Leader and Customer Service Professional

Aashish Kumar

**** * ********* **, ********, VA *0164

Phone: 571-***-**** Email: **************@*****.*** Professional Summary

Reliable and customer-focused professional with 2+ years of Team Lead experience at Petronas

(Malaysia) and current retail experience as a Cashier at Burlington in Sterling, VA. Proven ability to lead teams, deliver excellent customer service, handle transactions accurately, and work efficiently in fast-paced environments. Strong communication skills in English, Hindi, and Nepali. Work Experience

Cashier – Burlington, Sterling, VA (Currently Working)

- Provide friendly and efficient customer service in a high-volume retail environment.

- Accurately handle cash, card, and digital transactions.

- Assist customers with inquiries, returns, and checkout processes.

- Maintain clean and organized checkout areas while following store policies. Team Leader – Petronas, Shah Alam, Section 15, Malaysia (2 Years)

- Led daily operations to ensure smooth workflow and high service standards.

- Delivered excellent customer service and resolved customer concerns professionally.

- Trained, coached, and supervised staff to improve performance and productivity.

- Assisted with scheduling, reporting, and team coordination.

- Ensured workplace safety and compliance with company procedures. Education

High School Graduate, Nepal

Skills

Customer Service, Cash Handling, Team Leadership, Time Management, Training & Coaching, Problem Solving, Communication Skills, Workplace Safety Awareness Languages

English, Hindi, Nepali

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