Customer Service Leader with 10+ Years Experience
Resume:
Nicole Bacon
Madison, WI *****
*************@*****.***
Professional Summary
I’ ve been working in customers services for over 10 years. My passion is to help others and always be there to listen to what people need. I am a quick learner and willing to learn new things every day. I consider myself outgoing, fun, motivated, loving, caring, honest person. I know how to interact with different people and provide information in response to inquiries about products and services and handle resolve complaints. My motivation day to day is to push myself to be better than I was the day before so I can teach others. What I can bring to a company is Joy, respect, love, kindness, helping others, motivation, and becoming a team member. I dependable, detailed oriented focus, and always in position ready to work. Willing to relocate: Anywhere
Work Experience
Hospital Service Technician
Agiliti Health/ Meriter Hospital-Madison, WI
July 2024 to Present
I work at Meriter Hospital helping nurses and doctors with delivering medical equipment to patients rooms when needed. Working in this field customer service is a plus. I am constantly on my feet interacting with new patients and answering questions.
Manager/ Medication Administration
Oak Park Place Assisted Living-Madison, WI
November 2022 to December 2023
I supervise the care giving staff and assure that standards of care as defined in the care giver description are met and to assist the director of housing by running shift report, completing assignments, assuring quality improvement, monitoring durable medical equipment, and preforming documentation and review of documentation. Also responsible for on the job training of new care givers. I also worked at the front desk on my weekends, answering phones and responding to emails from new clients that was looking for a tour around the facility. Transferring calls to different departments. So I have office experience as well. Manager
Burger King-Sun Prairie, WI
November 2021 to June 2022
I opened the store in the morning. Counting all drawers, making sure inventory was done. Sometimes I would prep food for breakfast.
Training new employees.
Front Desk Receptionist
Super 8 Hotel-Madison, WI
May 2021 to January 2022
Answering phones and emails, checking guest in and out of hotel, Booking reservations for guest that call in. Book rooms for walk in guest.
I worked night shift, cleaning duties were sweeping, mopping, wiping down counters and stocking fridge, preparing breakfast for the morning guest.
Reservation Manager
U-Haul-Sun Prairie, WI
November 2020 to April 2021
Working in an office, answering calls from customers to book a u haul. In local areas, responding to emails from customers complaints. Talking to customers over the phone regarding pick ups and drop off locations.
Resident Assistant
Heritage Senior Living-Middleton, WI
July 2017 to October 2019
Residents daily care, helping out in the dinning area, giving showers and doing laundry as scheduled. Rounds every two hours.
Customer Service Representative
BEST BUY-Madison, WI
November 2017 to August 2018
Answering phones, emails regarding customers orders. Returning products from customers. Hostess/Cashier
Benvenuto's Italian Grill-Madison, WI
July 2016 to October 2017
I was a host/ cashier, seating guest that enter the hotel. Placing orders to go and room services. Handling cash daily, counting drawers before and after work. Manager Front Desk Receptionist
Holiday Inn Express and Suites-Middleton, WI
July 2016 to October 2017
Checking guest in and out of room, booking reservations, blocking rooms for weddings, business meetings, sport events, birthday parties ect. Checking emails daily, upgrading reward memberships. Welcoming new guest to the hotel, smiling and always helping others to have the best experience at the Holiday inn suites.
Health Service Technician
Meriter Hospital & UW Hospital
Education
Medical Code, Billing (Associate's degree)
Blackhawk Technical College-Janesville, WI
January 2025 to Present
High school diploma or GED
Madison Area Technical College-Madison, WI
January 2020 to May 2021
Skills
• Coordination (3 years)
• Microsoft Excel
• Nutrition
• Processing cash transactions
• Meal Preparation
• Computers (3 years) (7 years)
• Care plans
• Organizational skills
• Cooking
• Cash Handling (10+ years)
• Time management
• Microsoft Office
• POS
• Behavioral health
• Memory care
• Computer skills
• Night audit
• Medication Administration
• Guest Services (10+ years)
• Guest relations
• Information management
• Communication skills
• Patient care
• Cleaning Experience (4 years)
• Documentation review
• Fine dining experience
• Vital signs
• Customer service
• Food service
• Microsoft Outlook
• Phone etiquette
• Senior Care
• Custodial Experience
• Laundry
• Serving
• Patient interaction
• Hospital experience
• Microsoft Word
• Assisted Living (3 years)
• Front Desk
• Guest services
• Grocery store
• Patient monitoring
• Windows
• Care Giver
• Home Care
Certifications and Licenses
Certified Home Health Aide
Certified Medication Aide
CPR Certification
First Aid Certification
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