Versatile Customer Service and Operations Specialist

Mary West

Gainesboro, TN *****

******@*****.***

931-***-****

Work Experience

Break Relief

Bonnell Aluminum-Carthage, TN

April 2025 to September 2025

Customer Service Representative

Ttec@Home-Englewood-CO

February 2025 to March 2025

• Customer Service rep for Progressive

Licensed Insurance Agent

Ttec@Home-Englewood, CO

October 2024 to December 2024

• Sale medicare

• Assist customers

Correction Officer

Jackson County Sheriff's Department-Gainesboro, TN November 2023 to May 2024

• Supervised Inmates

• Hourly checks

• Tower

Claims Specialist

TTEC-Englewood-CO

December 2022 to November 2023

• Investigate claims for BOA Prepaid

• data entry,used exe,word document, teams chat

Licensed Agent

UHC United Healthcare/Ttec@Home-Englewood, CO

July 2021 to December 2022

• csr

1. data entry,used exe,word document, teams chat

2. enrolled customers into medicare

CSR Remote/sales Ttec@home

TTEC@Home-Englewood, CO

October 2020 to May 2021

• call center agent for Bank of America Prepaid

• remote worker

• Provided assistance to clients

Assembly Line Worker

Shiroki North America-Carthage, TN

February 2020 to August 2020

• Assembled parts

• Checked quality of parts

Unemployed

Stay at Home Mom-Cookeville, TN

October 2016 to February 2020

Assembly Line Worker

Express Employment Professionals-Cookeville, TN

March 2015 to October 2016

• Checked quality of parts

• Assembled parts

Customer Service Representative Customer Service Representative Cookeville, TN

July 2014 to March 2015

• Managed customer accounts

• Greeted customers

• Resolved customer issues

• Collected and documented orders

• Processed loans

• Operated the cash register

• Responded to inquiries and issues

Chucker

Perdue Farms, Inc-Monterey, TN

November 2013 to May 2014

• Checked quality of chicken

• De-boned

Direct Support Professional

Pacesetters-Cookeville-TN

August 2007 to August 2011

• Assisted Mentally Challenged Individuals with daily living skills

• Companionship for Individuals

• Prepare food,gave medications,

• Transport individuals to stores,drs,and facility for the day Assistant Manager

Wendys-Cookeville-TN

August 2004 to August 2005

• Key holder

• Managed 4-7 employees

• Inventory, truck orders

• Basic data entry

• Cash handling

• Performed official money count every day and night

• Managed daily reports of transactions

• Opened and closed the restaurant at the beginning and end of shifts Education

High school diploma

Cookeville High School-Cookeville, TN

August 1995 to May 1998

Skills

• Customer relationship management

• Windows

• Hand tools

• ADLs

• Plastics injection molding

• Electrical wiring

• Dispatching

• Home & community care

• Presentation skills

• Home care

• Quick service & fast food restaurant

• Customer service

• Microsoft Excel

• Skilled nursing facility

• Analysis skills

• Computer operation

• Sanitation

• Computer skills

• Patient charting

• Warehouse management

• Management

• Order picker

• Restaurant experience

• Picking & packing

• Supervising experience

• Math

• Cleaning

• Quality Inspection

• Packaging

• Power tools

• Adobe Illustrator

• Banking

• Hotel experience

• Attention to detail

• Teaching

• Administrative experience

• Restaurant management

• Serving

• Recruiting

• Multi-line phone systems

• Assembly

• Accounting

• Construction

• Minitab

• Microsoft Office

• Fraud prevention and detection

• Insurance Sales

• Financial services

• Practice Fusion

• QuickBooks

• Typing

• Warehouse Experience

• Cooking

• Urgent care

• Technical support

• Leadership

• Phone etiquette

• Medicare

• Calipers

• Spanish

• Writing skills

• Manufacturing

• Basic math

• Sales

• English

• Mac OS

• Oracle

• Medication administration

• Data collection

• Account Management

• Resident's rights

• Working with high schoolers

• Organizational skills

• Telemarketing

• Service technician experience

• Custodial experience

• Underwriting

• Medical terminology

• Live chat

• Patient care

• Plumbing

• Senior care

• Warehouse management system

• Time management

• Manufacturing Assessments Customer Focus & Orientation -- Highly Proficient September 2020 Responding to customer situations with sensitivity. Full results: Highly Proficient Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

• Mentoring

• Medical office experience

• Maintaining patient confidentiality

• HIPAA

• Quality Control

• Law office

• Marketing

• Color management

• Precision measuring instruments

• Nursing

• Microsoft Teams

• Assistant Manager Experience

• Customer support

• Patient observation

• Computer literacy

• Office experience

• Meal preparation

• Cash register

• Bilingual

• Microsoft Word

• Communication skills

• Quality control

• Microsoft Outlook

• Behavioral health

• Forklift

• Data entry

• Clinic

• Call center experience

• Janitorial experience

Certifications and Licenses

Driver's License

Health Insurance License

Insurance Producer License

Non-CDL Class C

Contact this candidate