Operations & Inventory Leader with Customer Focus

Rondesha Cotton

Allentown, PA *******************@******.*** 484-***-****

Professional Summary & Key Skills

Motivated professional with experience in customer service, inventory management, and team leadership

Strong problem-solving and communication skills with ability to build client relationships

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and administrative support

Expertise in leadership, team management, and inventory control for operational efficiency

Education

Johnson & Wales University Providence RI

Bachelor of Science, Business Administration (BSBA) Candidate 05/2028

Pen Foster High School, Scranton, PA Diploma, 06/2022

Work Experience

Amazon Fulfillment Associates Macungie, PA

Customer Service & Problem Resolution Representative 10/2022 – 07/2023

Managed large volumes of customer interactions and resolved issues promptly

Built sustainable relationships and trust with customer accounts through effective communication

Provided accurate information and met team sales targets and call handling quotas

Handled complaints and ensured timely resolution to maintain customer satisfaction

Olympus Corporation Breinigsville, PA

Inventory Associate 01/2019 – 01/2021

Maintained accurate inventory records and collaborated with supply chain teams

Ensured proper stock levels and organized inventory using scanning systems

Demonstrated attention to detail and organizational skills critical for business operations

Walmart Super Center Audubon, PA

Overnight Stocker 10/2015 – 12/2018

Organized merchandise and maintained inventory accuracy using management systems

Ensured proper execution of inventory flow and compliance with safety standards

Supported operational efficiency through teamwork and attention to detail

McDonald's Philadelphia, PA

Shift Manager 05/2009 – 07/2013

Directed day-to-day operations and implemented policies to achieve business goals

Managed scheduling, training, and inventory control to optimize performance

Developed leadership and decision-making skills essential for business management

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