Senior Process & Order Management Associate

Ravisankaryadava.S.S Mobile: 995-***-****

E-mail: ************@*****.***

CAREER OBJECTIVE

I intend to build a successful career with leading corporate of hi-tech environment with committed and dedicated people, which will help me explore myself and realize my potential. Willing to work as key player in challenging & creative environment that promotes mutual growth.

WORK EXPERIENCE

1. Capgemini India Pvt Ltd.

Role

From Date

To Date

Senior Process Associate

Dec-2022

Till Now

ROLES & RESPONSIBILITIES

Manage customer orders from receipt to fulfillment.

Coordinate with internal teams (e.g., sales, supply chain, finance) and customers for order-related queries and resolution of billing discrepancies.

Ensure timely processing and delivery of orders.

Handle order inquiries, creation, validation, modification, and cancellation.

Create delivery and shipment documents and manage returns.

Analyze customer forecasts and align with the business team and customers.

Purchase order placed via SAP tool using S4 Hana server and generating the delivery number.

Appointment Process

First we are taking appointment for each po copies.

Once purchase has been created we are mapped customer code based on location wise.

Customer code put SAP downloading customer purchase order details Using ZMCRM T Code.

Once get Customer details we are sending mail to customer for appointment request mail.

Appointment request raised N+2 days lead time.

Once get customer confirmation mail we are noting specific file.

Finally we are send over all appointment po's to order processing team.

2. Hewlett-Packard Enterprise India Pvt.Ltd

Role

Designation

From Date

To Date

Process Associate

SLS support management coordinator II

Dec-2014

Dec-2017

ROLES & RESPONSIBILITIES

Giving support in Order Management Process for partners across various regions (Software and special type of orders)

Daily production planning according to the inflow and available resources.

Attending the calls with customer to get the process updates.

Quote has to be created according to the customer’s requirements using WATSON as a tool.

Purchase order placed via SAP tool using R01 server and generating the HPON.

Shipping details needs to be determined according to the customer needs.

Informing the partners about the order numbers via mail.

In order processing having operation experience in tools like SFDC, SAP, WATSON, SANDY, PCOMM.

Check the credit status periodically and inform the Credit and collection department to release the order.

Physical and Financial Transactions

Physical Claims: Responsible for returning goods due to wrong products, quantities and miss shipped products or damaged goods.

Financial Claims: Credit and debit needs to be performed due wrong pricing and currency.

3. Matrix Business Service Pvt.Ltd

Role

Designation

From Date

To Date

Employer Background Verification

Executive

Oct-2013

Dec-2014

ROLES & RESPONSIBILITIES

Case initiation, Allocation.

Getting verification from School, College and Universities through email or phone.

Having thorough knowledge about the various clients norms

Maintaining good relationship between Client and the production team, to obtain accurate product.

Quality checking on the data prepared by the team

QC errors checking in academic, Residential records

Analyzing the errors spotted and report to the branches for rectifying

Allocation of cases to the team

Training the new joiners of my team to be effective

ACADEMIC PROFILE

Course

Institution

Board / University

Year of Passing

% of Marks

M.Sc(IT)

Kongu Engineering College, Erode.

Anna University

2010-2012

72.00 %

B.Sc(CS)

Sri Kandhan College of Arts and Science, Namakal.

Periyar University

2006-2009

52.00 %

HSC

CSI Boys Hr. Sec School, Erode.

State Board

2005-2006

51.00 %

SSLC

CSI Boys Hr. Sec School, Erode.

State Board

2003-2004

64.00 %

CERTIFICATIONS

Completed Microsoft Dot Net, Certified By NIIT, Chennai.

TECHNICAL SKILLS

Programming Languages : Dot Net

Web Development : Asp.Net, Html

Operating System : Windows (7, Vista, Xp)

Database : Microsoft SQL Server 2008

P.G. PROJECT

Company : Blueberry Software Pvt. Ltd, Chennai.

Title : Blind Authentication a Secure Crypto-Biometric Verification

Protocol

Language : Visual C#.Net

Project Description:

The blind biometric authentication protocol addresses the concerns of user’s privacy, template protection, and trust issues. The protocol is based on asymmetric encryption of the biometric data and it captures the advantages of biometric authentication as well as the security of public key cryptography.

The authentication protocol can run over public networks and provide non-reputable identity verification. The encryption also provides template protection, the ability to revoke enrolled templates, and alleviates the concerns on privacy in widespread use of biometrics. The experimental results on four biometric datasets (face, iris, hand geometry, and fingerprint) show that carrying out the authentication in the encrypted domain does not affect the accuracy, while the encryption key acts as an additional layer of security.

CO-CURRICULAR ACTIVITIES

Held the position of Technical Symposium coordinator in our department.

Event organizer in department functions and symposium.

Participated in Inter-Collegiate Competitions.

PERSONAL DETAILS

Name : Ravisankaryadava S S

Date of Birth : 02-10-1988

Married Status : Married

Address : 17A, Yadava Street,

Sankari (po),

Salem-637301.

DECLARATION

I am confident that I will definitely strive and still change for the better on the open work culture, which your company is known for & I hereby the above information furnished in this application are true to my heart and honesty.

PLACE: SANGAKIRI SIGNATURE

DATE:

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