Magical Guest Experience Specialist (Part-Time)

Objective

A highly experienced Magical Moment Memory Maker with over 16 years of sales and services for making guest vacations the most unforgettable time they ever had.

Work Experience

August 1998 to March 2013 Disney Cruise Line Celebration Florida

Cruise Vacation Agent: Proven familiarity with guest-focused selling techniques. High volume call center ensuring accuracy in an ever-changing environment. Meets or exceeds pre-determined selling expectations. Adapted in sales and closing techniques to overcome objections. Organized collaborator, while maintaining private guest information.

November 1996 to August 1998 Disney Reservation Center Orlando Florida

Guest Service Call Center: Strong attention to detail. Maintained expected productivity including inbound reservations. Able to meet companies’ metrics including productivity goals. Flexible schedule including weekends and nights. Able to work with multiple systems.

Computer Experience

WINDOWS. EXCEL