Compassionate Support Worker with 7+ Years Experience

EMMANUEL SHUMBUSHO

Edmonton, AB 780-***-**** *************@*****.***

PROFESSIONAL PROFILE

Highly experienced Community & Behaviour Support Worker with over 7 years of progressive experience supporting youth, adults with disabilities, and vulnerable populations in group homes, community settings, and healthcare environments. Demonstrated expertise in managing complex behaviours, preventing crises, administering medication, and delivering person-centred, trauma-informed care. Known for professionalism, calm judgement in high-pressure situations, and strong collaboration with multidisciplinary teams. CORE STRENGTHS

• Advanced Behaviour Support & Intervention Planning

• Crisis Prevention, De-escalation & Emergency Response

• Group Home & Shared Accommodation Leadership

• Medication Administration & Health Monitoring

• Youth, Disability & Mental Health Support

• Individualized Care Plans (ICP/ISP)

• Incident Reporting, Documentation & Compliance

• Adaptive Physical & Recreational Programming

• Cultural Sensitivity, Advocacy & Inclusion

• Independent & Team-Based Service Delivery

CERTIFICATIONS & TRAINING

Standard First Aid & CPR Level C with AED • Medication Administration • Mental Health First Aid • Proactive Behaviour Intervention (PBI) • Abuse Prevention • Safe Lifting & Transferring • WHMIS • Health & Safety (Group Homes) • Clear Police Information & Child Intervention Check PROFESSIONAL EXPERIENCE

Behavior Support Worker – Majesty Care Community Services Ltd. Edmonton, AB

• Lead development and implementation of individualized behaviour support plans based on comprehensive assessments

• Provide advanced behavioural support to individuals in group homes and community settings

• Manage and de-escalate high-risk behavioural incidents using evidence-based crisis intervention strategies

• Track client progress, analyze behaviour data, and refine interventions to achieve measurable outcomes

• Mentor and train junior staff on behaviour management, safety protocols, and documentation standards

• Ensure accurate, timely documentation in compliance with organizational and regulatory requirements Support Worker – Roots and Wings Therapeutic Services Winnipeg, MB

• Delivered long-term mentoring, life-skills coaching, and parenting support to youth and families

• Supported emotional regulation, conflict resolution, and development of independent living skills

• Applied strength-based and trauma-informed approaches to support positive behavioural change

• Facilitated access to cultural, recreational, and volunteer opportunities

• Built trusted relationships with youth, families, guardians, and service providers

• Completed detailed documentation, progress reports, and incident records Community Support Worker – Independent Counselling Enterprises (ICE) Edmonton, AB

• Provided consistent one-on-one and group support to individuals with complex behavioural needs

• Implemented individualized, person-centred care plans in collaboration with multidisciplinary teams

• Monitored behavioural trends and adjusted interventions to support long-term stability

• Maintained professional documentation and compliance with agency policies Support Worker – Royal Home Healthcare Inc. Edmonton, AB

• Supported clients with daily living activities, mobility assistance, and community integration

• Promoted emotional well-being, independence, and social engagement

• Safely administered support tasks in accordance with care plans and medication protocols

• Maintained accurate progress notes, reports, and client records ADAPTIVE RECREATION & PHYSICAL ACTIVITY SUPPORT

Over multiple years, coached and facilitated adaptive physical and body exercises for individuals with disabilities. Designed safe, inclusive programs tailored to mobility levels and health needs, promoting physical wellness, confidence, and independence in recreational and community environments. EDUCATION

Bachelor’s Degree in Urban Planning – University of Rwanda (2017–2021) ADDITIONAL INFORMATION

Class 4 Driver’s License • Reliable Transportation • Multilingual • Flexible Availability (Days, Nights, Weekends)

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