Entrepreneurial Multi-Skilled Professional Leader

SYLVAR VERINE SMITH

Spring, TX *****

504-***-**** ************@*****.***

LinkedIn: https://www.linkedin.com/in/sylvar-smith-b043101ba/

Business: https://sylvar-le-v-wireless.business

Professional Summary

Entrepreneur, mother of three, and part-time student with over a decade of experience across customer service, beauty services, wireless retail, and healthcare support. A self-driven, multi-skilled professional known for strong leadership, problem-solving, and a can-do attitude. Sole proprietor of multiple businesses, passionate about empowering communities and offering affordable services with heart.

Professional Experience

Tier 2 Account Management – Service & Billing (Remote)

Kaiser Permanente / VXI June 2025 – Present

• Handles escalated member billing concerns with a focus on accuracy, empathy, and resolution.

• Manages complex account adjustments and ensures timely service restoration for premium-paying members.

MSCC Account Agent (Remote)

Kaiser Permanente / VXI Nov 2024 – June 2025

• Provided frontline support for member inquiries, appointment scheduling, and insurance coverage questions.

• Delivered exceptional service in a fast-paced healthcare environment, ensuring compliance with HIPAA.

Customer Service Representative

Radial – Hibbett City Gear / PetSmart Sep 2023 – 2024

• Handled inbound/outbound calls, created service cases, processed orders.

• Provided fast, courteous customer support with issue resolution.

Owner / Body Piercer

Sylvar Le V Piercings Aug 2021 – Present

• Offers professional body piercing services.

• Ensures proper sanitation and client satisfaction.

Owner / Wireless Retailer

Sylvar Le V Wireless Feb 2020 – Present

• Sells brand-new phones and affordable wireless plans.

• Provides exceptional support with no hidden fees or contracts.

Owner / Beauty Professional

Sylvar Le V Hair July 2015 – Present

• Specializes in braids, weaves, lace-front installs, and beauty consultations.

• Operates by appointment, emphasizing personalized customer care.

Flex Delivery Driver (Contract)

Amazon Mar 2015 – July 2015

• Delivered packages efficiently and professionally to customers across the area.

Seasonal Cashier & License Admin

Academy Sports + Outdoors Nov 2014 – Jan 2015

• Assisted customers in purchasing outdoor licenses.

• Delivered friendly service during the busy holiday season.

Education

B.S. Business Administration (Entrepreneurship & Small Business)

Southern New Hampshire University – Online Current

• GPA: 3.4 Focused on growing and expanding Sylvar Le V LLC.

A.S. Small Business Management

University of Phoenix – Online Sept 2006 – June 2010

GED / High School Diploma

James Madison High School – Online Aug 2006

Skills

• Human Resources & Leadership

• Employee & Labor Relations

• Customer Service Excellence

• Conflict Resolution

• 40+ WPM Typing

• Medical Terminology (Intermediate)

• Verbal & Written Communication

• Microsoft Office & Tech Savvy

• Organization & Multitasking

• Adaptability & Independence

Community & Personal Interests

• Offers discounted beauty services to families in need during holidays and back-to-school seasons.

• Loves cooking, grilling, seafood boils, and hosting fun weekends with music, food, and dancing.

Contact this candidate