Remote Technical Support & Diagnostics Specialist

Michael Fox

*** ** *** *** **** Lauderdale, FL

954-***-****, *********@*****.***

PROFESSIONAL SUMMARY

Remote Customer Engagement Specialist with a unique blend of technical diagnostic skills and high-stakes logistics experience. Proven "fast learner" with a track record of success in rigorous environments, including two years of union technical schooling. Expert at building rapport with customers and solving complex problems autonomously. Tech-savvy and highly comfortable troubleshooting hardware/software and home networking independently. 100% remote-ready with a dedicated home office and a focus on reliability and continuous learning.

CORE SKILL SET

●Technical Troubleshooting: Expert at diagnosing hardware, software, and system malfunctions; proficient in home network optimization and digital tool adoption.

●Conflict De-escalation: Proven ability to maintain composure and resolve client issues in high-pressure logistics and service environments.

●Autonomous Operations: Self-motivated professional with years of experience working without direct supervision to meet strict deadlines.

●Technical Communication: Skilled at translating complex technical data (HVAC/Logistics) into clear, actionable information for customers.

●Data & Documentation: High attention to detail in maintaining digital work logs, cargo records, and service activities.

PROFESSIONAL EXPERIENCE

HVAC Service Technician Smart Air Systems Deerfield Beach, FL January 2023 – Present

●Consultative Service: Collaborated directly with residential and commercial customers to diagnose needs and provide personalized technical solutions.

●Digital Reporting: Maintained precise digital records of all service activities, parts, labor, and customer interactions.

●Technical Expertise: Utilized specialized diagnostic tools and calibrated complex systems, ensuring 100% compliance with safety regulations.

●Sales Collaboration: Provided technical expertise during client consultations to assist the sales team in system upgrades.

Truck Driver Class A Sharp Transit, LLC Royal Palm Beach, FL September 2019 – May 2023

●Customer Fulfillment: Delivered products to customers on time, ensuring accuracy and completeness of orders while acting as the primary point of contact.

●Communication Coordination: Communicated effectively with dispatchers and customers to coordinate deliveries and resolve logistics concerns.

●Information Management: Maintained accurate digital records of daily activities, including driving hours, mileage, and fuel consumption.

Truck Driver Catskill Pompano Beach, FL January 2019 – September 2019

●Client Relations: Transported specialized construction equipment for major companies including H&E, United Rentals, and Synergy.

●Regulatory Compliance: Maintained a 100% clean driving record and met all DOT and company regulations.

●Status Reporting: Communicated consistently between the warehouse and customers regarding delays, accidents, or transportation updates.

Technician Off Lease January 2017 – 2019

●System Maintenance: Performed preventative and routine maintenance and repair of equipment and vehicles.

●Analytical Repair: Determined the most efficient methods of repair and replacement for damaged components to minimize downtime.

OTR Truck Driver Ryder System Toledo, OH 2015 – 2017

●Operational Tracking: Maintained detailed records of trips, mileage, stops, and customer signatures.

●Quality Control: Conducted pre- and post-trip vehicle inspections and tracked all deliveries via a daily work log.

●Customer Liaison: Managed consistent communication between the warehouse and the customer base to ensure smooth hand-offs.

EDUCATION & TECHNICAL TRAINING

Union Trade School (HVAC) Local 725, Opa-locka, FL August 2023 – January 2026

Vocational School (HVAC) Sheridan Vocational, Hollywood, FL January 2020 – January 2021

REMOTE WORK READINESS

●Environment: Dedicated, quiet home office space.

●Tech: High-speed internet, dual-monitor proficiency, and independent hardware/router troubleshooting skills.

●Availability: Flexible schedule; available for weekends, evenings, or rotating shifts.

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