Experienced Customer Service & Operations Associate

Duana Regans

St. Louis, MO *****

*************@*****.*** 314-***-****

Authorized to work in the U.S. for any employer

Professional Summary

Dedicated and reliable professional with experience in food service, hospitality, and management. Skilled in customer service, team leadership, and maintaining organized, efficient work environments. Known for a strong work ethic, attention to detail, and the ability to manage multiple responsibilities effectively.

Work Experience

Assistant Manager Domino’s Pizza, Inc. – St. Louis, MO (Apr 2019 – Nov 2019)

• Managed daily store operations, including opening and closing procedures.

• Supervised team members to ensure high-quality customer service and compliance with company standards.

• Handled cash, set tills, and balanced the safe at shift changes.

• Conducted inventory and ensured products were properly stocked and prepared.

• Maintained a clean and organized store environment.

Housekeeper Hyatt Regency – St. Louis, MO (Apr 2018 – Oct 2018)

• Cleaned and maintained guest rooms to hotel quality standards.

• Replaced linens, sanitized surfaces, and ensured adequate supply of amenities.

• Ensured guest satisfaction through attention to detail and timely service.

Student Teacher Volunteer Urban League Head Start Program – St. Louis, MO (Jan 2018 – May 2018)

• Assisted teachers in creating a safe and engaging learning environment.

• Supported children’s development through nurturing care and interactive activities.

• Helped plan and prepare classroom materials in advance.

Crew Member Burger King – St. Louis, MO (Jul 2016 – Sep 2016)

• Prepared food and maintained product quality standards.

• Restocked supplies and maintained cleanliness in food preparation areas.

• Delivered fast and friendly customer service.

Education

High School Diploma (or Equivalent) Hazelwood East High School – St. Louis, MO (Graduated May 2018)

Certifications

Pharmacy Technician – Licensed October 2019

• Experienced in filling prescriptions and maintaining accuracy in pharmaceutical records.

Skills

• Customer Service & Communication

• Leadership & Team Supervision

• Inventory Management

• Food Preparation & Safety

• Cash Handling & POS Systems

• Organizational & Time Management Skills

Additional Information

Interests include basketball, volleyball, track, drawing, and organizing activities.

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