Compassionate Human Services Coordinator with 18+ Years

ADAL COUSINS

Palm Coast, FL ***** 138-***-**** **********@*****.*** [Bold Profile]

PROFESSIONAL SUMMARY

Compassionate Human Development and Special Programs Coordinator with 18+ years of experience in social services, specializing in advocacy for children, families, and the elderly. Proven expertise in crisis intervention, conflict resolution, time management, and solution- focused program delivery. Skilled in assessing priorities, developing targeted action plans, and connecting vulnerable populations to vital resources. Recognized for empathetic counseling, effective referrals, and empowering individuals to achieve stability, self- sufficiency, and improved quality of life. Known for building trust across diverse communities and fostering collaborative relationships with service providers. Bilingual/Spanish

CORE SKILLS & COMPETENCIES

• Family & Children’s Services Advocacy

• Elderly Support & Resource Coordination

• Crisis Intervention & De-escalation

• Conflict Resolution & Mediation

• Program Development & Implementation

• Parenting & Life Skills Facilitation

• Case Management & Needs Assessment

• Time Management & Prioritization

• Solution-Focused Counseling

• Virtual Service Coordination & Delivery

• Community Outreach & Referrals

• Cultural Competency & Inclusive Practices

• Interagency Collaboration

PROFESSIONAL EXPERIENCE

• Human Development / Special Programs Coordinator (Virtual & On-Site) Local Government Human Development Dept – Guayacanes, San Pedro de Macoris 10/2019 – Present

• Design and manage reentry and self-sufficiency programs for high-risk children, families, and elderly individuals, delivered both virtually and in-person.

• Facilitate parenting programs for single parents, support groups for the elderly, and self-help workshops for vulnerable populations through online platforms and community centers.

• Conduct needs assessments, determine service priorities, and create action plans tailored to individual and family goals.

• Provide immediate crisis intervention, de-escalation, and conflict mediation services to stabilize situations and ensure safety.

• Apply solution-focused strategies to resolve barriers to housing, healthcare, and education access.

• Maintain efficient time management to meet multiple case deadlines while ensuring quality service delivery.

• Advocate for equitable access to services and resources for underrepresented community members.

• Certified Life Coach

Self-Employed – Palm Coast, FL

01/2018 – Present

• Guide individuals through personal and professional challenges using a solution- focused approach to goal achievement.

• Offer advocacy and referral services to connect clients with social services, healthcare, and legal support.

• Prioritize client needs and provide time-sensitive guidance to achieve meaningful progress.

• Provide motivational coaching to at-risk youth, parents, and seniors to foster resilience and self-empowerment.

• Entrepreneur / Small Business Owner

Self – Albany, NY

03/1992 – 02/2010

• Founded and expanded a successful service-based business, adapting strategies to meet changing needs and economic conditions.

• Delivered exceptional customer service, resolved conflicts, and maintained strong client relationships.

• Applied time management, organizational skills, and solution-oriented problem- solving to maintain operational success.

Drug and Alcohol Counselor, Whitney Young Community Health Center – Albany, NY

• 1990 – 1994

• Provided counseling, support, and recovery planning for individuals struggling with substance abuse.

• Conducted intake assessments, developed treatment plans, and facilitated individual and group counseling sessions.

• Collaborated with community organizations and healthcare providers to ensure continuity of care.

• Delivered prevention education and outreach programs to at-risk populations. College Student Counselor

Hudson Valley Community Center – Troy, NY

Nov.1994-Oct.-1998

• Provided academic, emotional, and career guidance to students from diverse backgrounds.

• Assisted students in developing study habits, coping strategies, and conflict resolution skills.

• Referred students and families to appropriate social services and community resources.

• Organized workshops and activities to promote personal development and positive peer relationships.

EDUCATION & CERTIFICATIONS

• Bachelor’s Degree Bilingual Education, minor Social Work

• Certified Life Coach (2018 – Present)

• Crisis Intervention & De-escalation Training

• Child and Elder Abuse Awareness & Prevention

• Conflict Resolution & Mediation Skills

COMMUNITY ENGAGEMENT

• Founder of The Good Works Foundation, Support for Senior’s in need

• Volunteer Advocate, Senior Citizens’ Rights – Local Community Centers

• Mentor, At-Risk Youth Development Programs – Palm Coast, FL

• Volunteer Fire Police, Palm coast Fire Dept.

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