Customer Service Manager - Remote Opportunities
Resume:
AMBER
RUFFIN-
DUGGER
*********@*****.***
Indianapolis, IN 46268
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
PROFESSIONAL SUMMARY
SKILLS
• Small business operations
• Planning and execution
• Business management
Employee performance
management
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• Payroll
• Customer service
• Team leadership
Texas Education Agency
Online TX • 07/2000
GED: General Studies
EDUCATION
HHA
CPR
Bloodborne pathogens certificate
HIPPA Certification
CERTIFICATIONS
ComForcare Home Care - Home Health Aide
Indianapolis, Indiana • 10/2024 - Current
Bee At Home Care LLC - Business Owner
Carmel, IN • 09/2011 - 09/2023
Amazon - Delivery Courier
Greenwood IN • 11/2022 - 08/2023
WORK HISTORY
Safeguarded patient privacy, upholding HIPAA regulations in all verbal and written communications.
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Collaborated with other healthcare professionals to develop individualized care plans for optimal patient outcomes.
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Improved patient satisfaction by providing attentive care and addressing their needs in a timely manner.
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Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
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• Owned Bee At Home Care
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
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Engaged customers through effective communication to identify their requirements.
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Prepared staff work schedules and assigned team members to specific duties.
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• Interviewed, trained and supervised employees.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
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Managed operations budgeting, accounts payable and accounts receivable and payroll.
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Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
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Maintained accurate records of deliveries, promptly addressing any discrepancies or issues that arose.
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• Reduced customer complaints by providing timely updates and A Blissful Getaway - Massage Therapist
Indianapolis, IN • 07/2004 - 03/2010
First Light Home Care - Patient Aide
Edinburgh, Indiana • 10/1997 - 06/2007
maintaining clear communication throughout the delivery process. Safely loaded items into delivery vehicle to minimize damage while in transit.
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Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
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• Provided clients with muscle relaxation
• Provided a variety of techniques to help alleviate pain or discomfort
• Provided body and muscle wellness
Implemented relaxation techniques to create a soothing environment conducive to effective therapy sessions.
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Developed individualized treatment plans based on client assessments and preferences.
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Contributed to team meetings, sharing insights and strategies for improving patient access services.
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Prepared meals according to individual dietary needs of each patient.
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Safeguarded patient privacy with strict adherence to HIPAA protocols.
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Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning
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