Customer Service Team Leader with 5+ Years Experience

Breana Hess

*** * ******** ** **** B, Wilmington, Ohio, 45177, US • 937-***-**** • ********@*****.***

Summary

I have 5 years of experience managing members of a team both in retail and concession based customer service! I absolutely love working in the public and making people smile!

Skills

●Scheduling team to match their availability

●Loss prevention

●Customer service and satisfaction

●Problem solver/fast learner

●Leadership (teams of 8-10 people)

●Inventory (weekly and monthly counts)

Education

Early Childhood Education - Career Center/High school - Graduated in 2019 -Pickaway-Ross Career & Technology Center - Chillicothe, OH

High School - Graduated in 2019 -Paint Valley High School - Bainbridge, OH

Certifications

• First Aid/CPR Certified

• ServSafe

• Child Abuse Awareness and Prevention training

• Communicable Disease Prevention

Work History

Assistant Manager - September, 2022 to Present Wilmington Plaza Cinemas -Wilmington,OH

Supervising, money handling, store opening/closing.

• In charge of customer service/complaints,

• Notify the general manager of any incidents.

• Assist the General Manager in the planning and execution of all work-related duties.

Manager - January, 2020 to February, 2023-Shoe Sensation - Wilmington, OH

• Was in charge of hiring and training new employees, as well as creating employee schedules.

• Used leadership and problem-solving abilities to keep the team running smoothly and organize workflows to meet any daily demand.

• Entered inventory sales into the weekly income report for the company.

• Increased customer satisfaction by closely monitoring team member performance.

Availability

Looking more for morning shifts, I am heavily involved with my church so preferable no Sundays or Wednesdays after 4!

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