Telecommunications and Network Operations Leader
Resume:
JOSEPH L. SUMMERVILLE
**** ******* **. ***, **. *0273
***.*************@*****.***
SUMMARY
Experience in managing, supervising, installing, provisioning, monitoring, maintaining and training personnel in the area of Network Design, Data Networking, Computer Operations, System Engineering and Network Telecommunications Operations. Knowledgeable in the area of TCP/IP management, Customer service, Data Entry operations for clients.
Desktop Support, Network Operations in support of various Companies and client’s computer systems and Telecommunications Networks. Supported over 500 clients in medical facility applying medical technologies and applications.
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PROFESSIONAL EXPERIENCE
Supervisory/Leadership
Supervised and trained over 50 personnel regarding Data and Voice Telecommunications operations. Testing equipment, software upgrades, port and core expansions and trouble calls for multiple switching and system networks, customer services
Supervised and trained personnel on installing, operating, and maintaining computer systems for local and
wide area networks. Understanding of network designs and concepts for Telecommunications systems
Evaluated operational procedures for personnel in communications security and data information security.
Supervised the operations of personnel in telecommunications center and prepared daily operational reports
Effectively trained personnel on computer and data systems, as well as system efficiency and maintenance,
resulting in the reduction of the margin of personnel errors on data and computer systems
Computer/Telecommunications
Performed unit maintenance on manual and automated equipment that links mainframes, mini-computers and micro-computers to networks, and various protocols and topologies, including local area networks (LAN) and wide area networks (WAN), TCP/IP addressing, and Routing Protocols (RIP, OSPF, BGP),Microsoft Exchange Server 2003, DNS, DHCP, HTTP, FTP, and SS7 knowledge. Knowledgeable with Red Hat Linux/Fedora Windows2000/XP platforms, remote log ins for troubleshooting of workstations.
MS applications, Dell,Hp, and Gateway Computers. LAN, WAN, Red Hat/ Fedora Linux, Lotus Notes, Landesk
Windows platforms, Ticketing systems Remedy, Footprints, Trackit, Net Access. Routing protocols OSPF, RIP, BGP, remote logins, HTTP, DNS, DHCP, FTP. Network peripheral devices.
Performed system problem diagnosis utilizing data analyzers and other devices to determine system faults
Implemented doctrine for security of personnel and computer systems passwords.
Arranged for the request of maintenance contractors on data /networking systems.
Monitored computer and data systems for large government networking system.
Test and Acceptance of Fiber Optic cabling, scoping, repairing, and cleaning.
Test and Acceptance, core, port, and software upgrades to various network and switching systems.
Test and Acceptance of Tellabs DACS, Alcatel Switches, Cisco, Juniper Routers, Ciena, Nortel 5ESS switches and Wireless networks, in Central Offices, Local Exchange Carriers(LEC)
Commissioned and Decommissioned Tellabs DACS shelves and systems.
Migrated Data from Circuit cards in systems
Tested Transport/Sonet/DWDM systems and wireless networks, Lan and Wan Network faults
WORK HISTORY
RJM Wireless
Data Engineer 5/21-11/23
Collected data for various Wireless customers, using HbFlex scanners/IBFlex scanner
Cell phones, and storage devices. Uploaded data using laptop to central computer for Analysis.
Charted graphs and charts for client, using spreadsheets, to see analysis of signal strength of 5G wireless
Signals. Data entry of database information ensuring accuracy and availability for clients and coworkers.
Department Of Commerce,Census Bureau 8/19-11/20
RA/Deskside Support
Supported customers within the Department of Commerce, with IT support
Customer support and Data entry. To ensure accuracy and availability for retrieval
For organizations to review. Supported customer service on computers, network
support, resetting passwords, lockouts, updating software
Troubleshooted hardware and wiring problems, assisted new hires with computer
Problems using Active Directory
Windstream Communications 08/14-1/18
Engineer I Capacity Planner
Configured Routers telecom equipment for new Network to Network Interfaces for multiple clients. Responsible for capacity checking in Central Area of operations. Test and Acceptance of CSE and various NNI Circuits for customers. Troubleshooted Network problems within Telecommunications, Analyze and submit request for customer upgrade for capacity of Network to Network interfaces.
Apex Systems(Windstream) 11/13-08/14
NNI Circuit Tester
Configured Routers telecom equipment for new Network to Network Interfaces for multiple clients. Responsible for capacity checking in Central Area of operations. Test and Acceptance of CSE and various NNI Circuits for customers. Troubleshooted Network problems within Telecommunications arenea. Configured various vendor routers and equipment, using various vendor specific software and languages, and
platforms. Worked with Metasolv 4,5, and 6 software. Entered completed projects in database for
tracking. Knowledgeable with Support Information System(SIS) software database.Reported timely
tracking information on circuits to manager.
Professional Teleconcepts 07/12-10/13
Installer/Tester
Installed and configured 10g data testing systems for clients within Central offices. Performed
Acceptance testing on JDSU QT610 data test equipment. Configured router for use with Cisco, Alcatel,
Switching systems. Tested circuits for connectivity to various networks for reliability of 100 percent
Operational up-time. Ran Ethernet, Fiber, and power cables for operational use of equipment. Tested
Circuits using Digital lightwave, Tberd, test equipment. Scoped and cleaned fiber optic cables to ensure
Maximum reliability of connections. Tested equipment from direct connection to Fiber LGX panel, and
Ethernet hub. Read blueprints, and cabling diagrams to ensure assignment connections were correct. Red lined any mistakes on installation diagrams and reported them to Project manager for corrections.
Performed software and hardware upgrades to equipment.
NYK Logistics 08/10-04/11
Inventoried materials for shipping and receiving, pulled and palletized orders
For shipment, packed and logged containers contents for shipping. Filled out
Discrepancy sheets for missing or under counted orders.
OAO Tape/IBM
Computer Media Storage Operator 09/09-07/10
● Monitor system on console using Focal Point and Tivoli Netview
●Reboot servers per customer request
●Clear tape drive interventions to keep jobs processing
●Work on storagetech Robotic silos pull master drives and repair tapes
●Enter MVS commands on mainframe environment.
●Prepare daily turnover logs to management about overnight occurrences.
●Create manage now trouble tickets for service call, or serious incidents
●
Gwinnett Medical Center 11/08-07/09
Desktop Support Engineer
Troubleshooting of customers PC’s and Desktop computers
Install computers and printers on network system
Troubleshoot connectivity issues within the network
Add and Change users groups in Active Directory
Install network cabling to switch room connections
Log and Analyze equipment and customer orders for computer devices
Add and Upgrade RAM,software and hardware on desktop /laptop computers
Knowledgeable with MS Office Suite, Symantec and Trackit,Landesk, software and Admin protocols
Troubleshooted workstations running Windows 2000/XP platforms
Tellabs
SCOM Telecommunications /FSE III 03/07-07/08
Test and Acceptance of Titan 5500 DACS
Testing of T1,T3,OC3/12/48, DSL, and Frame Relay/ATM Circuits
Trouble calls for Transport equipment
Upgrade system software
Commission and Decommissioning of Port Shelves and Systems
Migrated Data from Circuit cards and Cross Connects
Port/Core expansions
LAN and WAN testing using Digital Lightwave/Tberd test equipment
Provisioned Circuits for customers
US Army- 01/78-01/98
Telecommunications/Military Intelligence
Managed and operated Military Network and Communictions systems.
Hands on with computer systems and various messaging protocols.
EDUCATION
Bachelor of Science in Network and Communications Management
Devry University, 2006
Certificate of Training, Titan 5500 7.0 and 7.0 Lite Software
Certificate of Training, Titan 5500 Core Expansion 1024 to 2048
Certificate of Training, Titan 6500 Architecture
Certificate of Training, Verity 3100 Echo Cancellers Software and Testing Procedures
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