Dedicated Customer-Service Leader and Caregiver Specialist

Cynthia Bowman

Excellent Interpersonal Communication Skills Decatur, AL 35601 **********@*****.*** 470-***-**** To obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals.

Authorized to work in the US for any employer

Work Experience

House Manager/Caregiver

EM&S Group Homes LLC - Decatur, AL

August 2018 to Present

Directly responsible for:

The oversight of 1 long-term care home for Individuals with Intellectual Disabilities, each home serving 3 individuals.

Manage all Direct Care (or Direct Support Professional) staff

Hire, coach, and terminate staff as required

Coordinate with the home Nurse, Administrator, and Senior Facility Manager to ensure medical appointments and programs are followed per state guidelines Attend, participate in, and help facilitate monthly staff training

Able and willing to provide direct care (i.e. feeding, showering, grooming, ADL assistance, etc.)

Ensure accurate and timely documentation

Participate in Annual Survey performed by Department of Public Health and ensure that your facility meets/surpasses regulations

Set staff schedules

Home and community activities

Front Desk Supervisor

Home-Towne Suites Decatur

August 2014 to August 2015

Registered guest into the hotel in a prompt and courteous manner

•Conducted tours of the hotel with Corporate clients

•Resolved guest complaints in a timely manner

•Managed all areas of the hotel in the absence of the General Manager

•Handled departmental accounting of money, receipts, guest accounts, and other forms of credit; postall charges; completed daily audits

•Supervised a staff of 6

•Applied and ensured the applications of the sales strategy to maximize occupancy and average roomprice

Finish Checker Wayne Farms LLC September 2013 to August 2014

Conducted all company and / or governmental required test to insure quality product is being distributed including utilization of accepted quality level (AQL), moisture, temperature, net weight test etc

•Maintained filing record system of QA checks and other documentation required by USDA and/ orcompany.

•Maintained and organized inventory of retained products

•Monitor HACCP critical control points

•Fulfilled any duties or responsibilities requested by the QA manager, Operations Manager,Superintendent and any other management personnel.

Food Service Manager

Burningtree Country Club

April 2009 to September 2011

Managed, coordinated, and overseen the day-to-day food service operations at the country club.

•Estimated and ordered the amount of food needed.

•Monitored and controlled expenditures while maintaining the assigned budget.

•Review expense reports and invoices for completeness and accuracy according to Company policies.

•Inspected Kitchen, bar and grill on a daily basis to assure compliance with; health and safety sanitationrequirements and regulations.

•Planned and coordinated daily work for efficient use of labor.

•Maintained, prepared and reviewed a variety of menu production records, inventories, logs, and reports;accumulated data and input into computer spreadsheets.

•Planned for catering events such as meetings, weddings, and parties.

Cook II

K&K Food Service

April 2008 to December 2010

Process new hire and termination documentation.

•Responsible for insuring that the company is compliant with labor laws, OSHA, DOT, HIPAA polices.

•Maintain confidentiality of employees medical, drug test, and personnel files.

•Process payroll for employees and maintain attendance and vacations.

•Review all invoices for payment, process check weekly.

•Resolved invoice discrepancies and reconciled vendor accounts.

•Work closely with CPA in maintaining accurate accounting information and adjustments.

•Supervised kitchen staff in the preparation of; food in a military dining facility.

•Maintained sanitation standards; on all food preparation equipment.

Administrative Sergeant

Alabama Army National Guard

June 1997 to October 2009

Prepared reports on staffing levels and status of personnel; evaluated personnel qualifications for special assignments.

•Reviewed personnel casualty documents; monitored and processed personnel evaluations, processed soldiers for separation and retirement.

•Prepared letters of sympathy, to next of kin.

•Receives and evaluates proposals from potential suppliers.

•Posted changes to Army regulations and other publications.

•Prepares and maintains files on an automated data processing system.

•Applied knowledge of provisions and limitations of freedom of information and privacy acts.

•Prepared routine correspondence, messages, reports, and, forms.

•Organized, maintained, and electronically track all contracts and related documents.

•Active duty gate guard, during September 2011.

Steward

Alabama Department of Corrections

February 2005 to August 2007

Supervised inmates in the preparation and service of food in a state prison.

•Responsible for maintaining satisfactory standards of food preparation, sanitation, safety, and security throughout the food service system.

•Observed and evaluated inmate's performance.

•Devised methods for improving efficiency and guard against theft and wasted.

•Created purchase orders for vendors and ensuring receipt of products.

•Assist in preparation for month-end close and the close process.

Education

None

Skills

•Scheduling (10+ years)

•Budgeting

•Microsoft Office

•training

•Event Planning

•CPR

•Organizational Skills

•Management

•Typing

•Home care

•Driving

•Medical Receptionist

•Food Service Management

•Culinary Experience

•Facilities Management

•Kitchen Management Experience

•Employee Evaluation

•Kitchen Experience

•Supervising Experience

•Developmental Disabilities Experience

•Computer literacy

•Administrative experience

•Menu Planning

•Financial Report Writing

•Restaurant Management

•Human Resources

•Office Management

•Payroll

•Customer service

•Catering

•Accounts Receivable

•Food Preparation

Military Service

Branch: United States Army Rank: E-5

Certifications and Licenses

First Aid Certification

CPR Certification

Assessments

Call Center Customer Service — Familiar

May 2019

Measures a candidate's ability to demonstrate customer service skills in a call center setting.

Full results: Familiar

Personality: Hard-Working — Expert

June 2019

Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.

Full results: Expert

Customer Focus & Orientation — Highly Proficient

July 2019

Responding to customer situations with sensitivity. Full results: Highly Proficient

Conscientiousness — Highly Proficient

January 2020

Tendency to be well-organized, rule-abiding, and hard-working.

Full results: Highly Proficient

Receptionist — Proficient

January 2020

Using basic scheduling, attention to detail, and organizational skills in an office setting.

Full results: Proficient

Customer Focus & Orientation — Proficient

January 2020

Responding to customer situations with sensitivity.

Full results: Proficient

Medical Receptionist Skills — Highly Proficient

January 2020

Managing physician schedules and maintaining accurate patient records

Full results: Highly Proficient

Reliability — Highly Proficient

January 2020

Tendency to be dependable and come to work Full results: Highly Proficient

Customer Focus & Orientation — Proficient November 2020

Responding to customer situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

COMPUTER SKILLS

Proficient in several computer applications including Excel, Word, Word Perfect, and Microsoft outlook.

Contact this candidate