Multilingual Finance and Operations Professional

Tayla Babacan

781-***-**** ************@*****.***

Whitman, MA 02382

Professional Summary

Dynamic and adaptable professional with a solid foundation in finance, customer service, and operations. Proven ability to manage multiple priorities efficiently in high-pressure environments while maintaining attention to detail and quality. Bilingual in Portuguese and English, with a strong commitment to providing exceptional service and fostering positive client relationships. Professional Experience

Advance Auto Clutch, Rockland, MA - Finance & Sales Associate January 2024-Present

● Manage all financial documentation related to vehicle sales and customer transactions

● Maintain and update vehicle inventory records with accuracy and timeliness

● Guide customers through the full sales process, from initial inquiry to final purchase

● Coordinate with insurance providers and financial institutions to facilitate transaction completion

● Ensure all documentation meets dealership policies and state regulatory requirements Elma's Enterprise, Boston, MA - Customer Support December 2021- Present

● Communicate with customers and restaurant partners to ensure order accuracy

● Sort, pack, and verify orders for completeness and quality prior to dispatch

● Handle invoicing and perform basic bookkeeping tasks

● Schedule delivery drivers and track on-time performance to maintain service standards Dentistry and Braces, Excel Dental, Boston, MA - Assistant Manager December 2020- December 2023

● Managed daily front office operations and appointment scheduling for two physicians

● Processed insurance claims, patient payments, and billing inquiries

● Composed official correspondence and maintained accurate, confidential patient records

● Handled invoicing and regularly updated patient contact and insurance information Magnum Transports, Abington, MA - Manager January 2020– December 2020

● Coordinated real-time dispatch and route updates for a team of three drivers

● Managed invoicing, basic accounting tasks, and organized company records

● Designed and maintained the company website and managed social media presence Certifications

● CPR

● OSHA Work Safety

● HIPAA Compliance

● Infection Control

● X-Ray Certified

● OSHA 20 with Fire Safety

Volunteer Work

● Interpreter for Recently Arrived Immigrants

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