Retail Operations Leader with 8+ Years of Success

Nicole Lashley

Newnan, GA *****

***************@*****.***

+1-678-***-****

Professional Summary

Versatile Retail & Operations Manager with 8+ years of experience leading teams, driving sales, and improving store performance. Skilled in cash handling, payroll, inventory management, and customer engagement. Recognized for building strong teams, streamlining operations, and consistently exceeding sales and service goals.

Willing to relocate to: Senoia, GA - Sharpsburg, PA Authorized to work in the US for any employer

Work Experience

Front End Supervisor / Auditor

Floor & Decor-Sharpsburg, GA

March 2025 to Present

- Supervise and schedule a team of 3-5 cashiers, ensuring efficient front-end operations.

- Manage daily cash flow, including vault counts, tills, safe balances, and discrepancy reporting.

- Conduct audits on storage and remote buy pallets to confirm order accuracy and compliance.

- Improved checkout speed and accuracy by introducing new end-cap stocking and cashier training. General Manager

Vape Atlanta-Smyrna, GA

July 2023 to March 2025

- Directed daily operations, payroll, scheduling, and inventory for a team of 12 employees.

- Increased customer traffic and revenue by 43% through targeted marketing campaigns.

- Negotiated supplier contracts, reducing costs and improving product availability.

- Implemented loyalty programs and service standards that boosted repeat customer business. Store Manager

Smoke World-Smyrna, GA

July 2023 to August 2024

- Managed sales, customer service, inventory, and staff development for a high-volume retail store.

- Trained and coached 5 employees, improving sales techniques and customer satisfaction.

- Developed store budgets and implemented cost-saving measures to maintain profitability.

- Partnered with regional managers on promotions and new product launches. Warehouse Associate

Graphic Dimensions-Austell, GA

January 2022 to July 2023

- Processed 40+ daily orders with 99% accuracy, cutting shipping errors by 60%.

- Trained new staff on warehouse processes, safety standards, and quality checks.

- Supported inventory audits and implemented improved verification systems.

(earlier roles in warehousing, shipping, and customer service available upon request) Skills

• Maintaining patient confidentiality

• Writing skills

• Organizational skills

• Multitasking

• Communication skills

• Microsoft Word

• Report writing

• ADP

• Sales strategy

• English

• Interviewing

• Payroll management

• Management

• Supervising experience

• Clerical experience

• Payroll

• Computer operation

• retention strategies

• Cash register

• Appointment scheduling

• Task prioritization

• Conflict resolution

• Customer service

• Hospitality

• Inventory management

• Clear verbal communication

• Shipping & receiving

• Employee evaluation

• Inside sales

• Restaurant experience

• Quality control

• QuickBooks

• Filing

• Sales management

• Inventory control

• Cash management

• Payroll processing

• Greeting customers

• Teaching

• Processing cash transactions

• Client interaction via phone calls

• Non-technical user support

• Cash handling

• POS

• Budgeting

• Assistant manager experience

• Employee relations

• Order entry

• Written communication

• Staff training

• Microsoft Outlook

• Client relationship development

• Human resources management

• Phone communication

• Handling customer inquiries

• POS systems

• Customer relationship building

• Sales & Retail Management: Inventory control, merchandising, budget management

• Leadership

• Basic math

• Outbound calling

• File organization

• scheduling

• Marketing

• Order picker

• Manufacturing company experience

• Record keeping

• Time management

• Managing customer accounts

• Team development

• Service scheduling

• Problem solving

• Conflict management

• Customer returns handling

• Employment & labor law

• Schedule management

• Phone etiquette

• Windows

• Sales training

• Upselling

• Paychex

• Technical Proficiency

• loyalty programs

• Teamwork

• Customer feedback collection

• audit reporting

• Productivity software

• Attention to detail

• Work ethic

• B2C

• Human resources

• Data entry

• Performance management

• Retail management

• Forklift

• Retail sales

• Store management

• Analysis skills

• Relationship building

• Sales

• Customer retention

• Typing

• Proofreading

• Customer support

• Social media management

• Manufacturing

• Customer complaint resolution

Languages

• English

Certifications and Licenses

Driver's License

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