Multifaceted Customer Service Professional with IT & Plumbing Skills

Mario Orgille

n **************@*****.*** n 876-***-****

n Middle Street, Priory, St. Ann, Jamaica

Professional Summary

Motivated and adaptable professional with experience in customer service and hospitality. Skilled in resolving customer concerns, supporting team efficiency, and delivering high-quality service in fast-paced environments. Strong communication, teamwork, and problem-solving abilities, with technical knowledge in plumbing and IT.

Professional Experience

Customer Service Agent — Ibex Global, Drax Hall, St. Ann (Oct 2024 – Jun 2025)

• Delivered efficient, high-quality support to customers via phone and email.

• Resolved inquiries and complaints with professionalism and empathy.

• Maintained accurate records while demonstrating strong product knowledge.

• Collaborated with team members to improve processes and enhance customer satisfaction. Steward / Maintenance / Server — Reggae Hill, Exchange, Ocho Rios (Feb 2024 – Jun 2024)

• Ensured dining areas were clean, organized, and welcoming for guests.

• Provided prompt, courteous, and attentive service to enhance guest experience.

• Supported kitchen staff to maintain food quality, safety, and timely service.

• Assisted with general upkeep and maintenance tasks to ensure smooth operations. Education

Marcus Garvey Technical High School – St. Ann's Bay

• Plumbing – NCTVET Levels 1 & 2

• Information Technology

Certifications

• Plumbing – NCTVET Level 1 & 2 (Jun 2023)

• City & Guilds English – Stage 3 (Jun 2023)

Key Skills

• Customer Service & Support

• Teamwork & Collaboration

• Communication & Interpersonal Skills

• Problem-Solving & Adaptability

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