Versatile Support Professional with Cleaning & Tech Skills

Lindsay M Hood

Jackson, MS *****

*******************@*****.***

+1-601-***-****

Professional Summary

Versatile, solution-focused professional skilled in technical support, automotive service, and meticulous residential and business cleaning. Eager to apply my diverse expertise in a long-term role. Authorized to work in the US for any employer

Work Experience

General Cleaner

Legacy Cleaning Services-Jackson, MS

March 2017 to August 2024

• Comprehensive Cleaning: Executed thorough move-out cleanings, ensuring properties were pristine for new occupants. Provided consistent weekly and monthly recurring residential services. Performed professional cleaning for various businesses

• Responded promptly to customer requests for additional cleaning services

• Adhered to company policies regarding confidentiality while performing cleaning duties

• Performed general cleaning duties such as sweeping, mopping, dusting, vacuuming, sanitizing restrooms, toilets, cleaning baseboards, ceiling fans and anything else that needs to be cleaned

• Maintained cleanliness and orderliness of assigned areas according to established standards

• Worked independently without direct supervision while maintaining high-quality work standards

• Demonstrated attention to detail by thoroughly inspecting cleaned areas for any missed spots or dirt Technical Support/Customer Service

Sitel-Starkville, MS

September 2019 to January 2021

• Provided technical support to customers via phone, email, and chat, troubleshooting hardware and software issues

• Assisted customers in setting up new devices and configuring network settings for optimal performance

• Maintained a high level of customer satisfaction by providing timely and effective resolutions to their technical concerns

• Escalated unresolved issues to higher-level support or engineering teams for further investigation

• Identified opportunities for upselling or cross-selling products or services during customer interactions

• Documented all customer interactions and solutions in a detailed ticketing system

• Performed remote diagnostics to identify root causes of technical problems and implemented appropriate solutions

Service Manager/Service Advisor

Car Care Clinic Jet Lube-Jackson, MS

January 2016 to August 2019

• Oversaw all aspects of automotive operations, including sales, service, and parts departments

• Developed and maintained strong relationships with customers to ensure high levels of customer satisfaction and repeat business

• Ensured compliance with industry regulations and standards regarding safety, environmental impact, and consumer protection

• Managed inventory levels to optimize stock availability while minimizing carrying costs Automotive Service Advisor

Firestone Complete Auto Care-Jackson, MS

August 2014 to January 2016

• Provided exceptional customer service by promptly greeting customers, assessing their automotive needs, and recommending appropriate services

• Effectively communicated with customers to explain recommended repairs and maintenance, ensuring transparency and building trust

• Managed a high volume of incoming calls and inquiries, addressing customer concerns and scheduling appointments in a timely manner

• Collaborated with technicians to ensure accurate diagnosis of vehicle issues and provided detailed information to customers regarding repair timelines

• Utilized extensive knowledge of automotive parts and services to accurately estimate costs for repairs and maintenance

• Increased overall revenue through effective upselling techniques during service consultations

• Managed customer inquiries via email, phone, and in-person interactions, providing accurate information and resolving issues promptly

Education

GED

Duling Adult Education-Jackson, MS

1997 to 1997

High school diploma or GED

Skills

• Automated cleaning systems

• Sanitation

• Basic math

• Forklift

• Logistics (10+ years)

• Program Management (7 years)

• Emergency response procedures

• Proper waste disposal

• Obd II

• Nail care

• Quickbooks

• Marketing

• Mac OS X (5 years)

• Carpet cleaning chemicals

• Single-family home housekeeping

• Excel data analysis

• Help Desk

• Filing

• Chemical drain cleaning

• Overseeing training

• Heavy lifting

• Hazardous waste disposal

• Housekeeping management

• Cleaning - Cleaning experience (6-10 years)

• Farming

• Regulatory Compliance (10+ years)

• Composting

• Advertising (10+ years)

• Dashboard development

• Troubleshooting

• Residential cleaning - Residential cleaning experience (11-15 years)

• HTML

• Adobe (10+ years)

• 30 wpm

• Removing debris

• Dusting

• Educational institution cleaning experience

• Retail store cleaning experience

• Writing skills

• Accounting (10+ years)

• Retail sales (10+ years)

• E-waste

• Salesforce

• Supervising experience - Supervising experience (More than 20 years)

• Time management

• Retail sales - Retail sales experience (More than 20 years)

• Animal restraint

• Window cleaning tools

• Account Management

• Animal care

• Carpet extractors

• Slip and fall prevention

• Helpdesk Support

• Floor buffers

• Regulatory compliance management

• Pressure washing

• Vacuuming

• Fire safety procedures

• Sanitizing chemicals

• Outdoor work

• Glass cleaning chemicals

• Banking (10+ years)

• Javascript (4 years)

• Attention to detail

• Kennel experience

• Hotel cleaning experience

• Manual handling

• Upholstery cleaning chemicals

• Window cleaning

• Medical waste disposal

• Technical Proficiency

• Microsoft Windows

• VPN

• Management (10+ years)

• Kronos (3 years)

• Pruning (plant care)

• Sales analysis

• Human Resources (10+ years)

• Personal protective equipment (PPE) use

• Cash handling

• Loss Prevention (10+ years)

• Tax experience

• Retail math

• Inventory management - Inventory management experience (6-10 years)

• Microsoft Os (10+ years)

• Sales

• Custodial experience

• Irrigation systems

• Janitorial experience

• Infection prevention management

• Cleaning carts

• Apartment housekeeping

• Restaurant experience

• Data entry

• Degreasing cleaning chemicals

• Mops

• Office building cleaning experience

• Productivity software

• POS systems

• Business Development

• Administrative Assistant (7 years)

• Remedy

• Steam cleaners

• Brooms

• Disinfecting surfaces

• Tech Support

• Floor scrubbers

• Chemical handling safety procedures

• Ergonomic cleaning tools

• Crew management

• Industrial cleaning

• POS

• Commercial cleaning - Commercial cleaning experience (6-10 years)

• Hazardous waste management

• Product demos

• Inventory optimization

• Computer literacy

• Pressure washers

• Web Development (10+ years)

• Plant disease management

• Climbing

• Specialty cleaning chemicals

• Spot checks for inventory management

• Hazardous material handling

• Mopping

• Carpet cleaning

• Hand tools

• Disinfectant cleaning chemicals

• Strategic Planning

• Animal handling

• All-purpose cleaning chemicals

• Live Chat

• Manager experience

• Sanitizing surfaces

• Plant propagation

• Security coordinator (4 years)

• Cleaning surfaces

• Mechanical troubleshooting

• Organizational skills

• Pet care

• Hospital cleaning experience

• Training & development

• Industrial facility cleaning experience

• Computer networking

• Wastewater treatment

• Customer Relations (10+ years)

• Training (10+ years)

• Floor cleaning chemicals

• Preventative hardware maintenance

• Vacuum cleaners

• Inventory Management (10+ years)

• Landfill waste processing

• Technical support (5 years)

• Recycling

• Waste incineration

• Customer service

• CRM Software

• Automotive repair

• Trash removal

Languages

• English

• Spanish

Certifications and Licenses

Driver's License

Auto Glass Repair & Replacement

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