Customer Service & Logistics Professional

Lana Chandler

Rising Sun, IN ***** 812-***-**** ️ ***********@*****.***

Professional Summary

Dedicated and motivated professional with experience in customer service, retail operations, and warehouse logistics. Skilled at supporting team efficiency, assisting customers, and maintaining organized and compliant work environments. Returning to the workforce after serving as a full-time parent, bringing strong time management, adaptability, and a commitment to learning new skills. Seeking an opportunity to contribute to a team environment while providing reliable support for business and customer needs.

Professional Experience

Amazon – hebron, Ky

Process Assistant / Returns Associate May 2018 – 2019

Processed and inspected customer returns with accuracy, ensuring items were handled according to company policies.

Operated PIT forklift and pallet jacks to move, stock, and organize inventory.

Performed unloading/loading of trucks and ensured timely movement of goods.

Conducted end-of-line quality checks and location spotting for efficiency in warehouse operations.

Provided leadership support as a Process Assistant, helping guide team members and resolve workflow challenges.

Utilized computer programs to support return processing and customer service documentation.

Walmart – Aurora, IN

Bakery & Deli Associate Apr 2014 – May 2018

Prepared baked goods, including donuts, and ensured proper stock rotation to maintain freshness.

Assisted customers with product selection, providing high-quality customer service.

Performed opening and closing responsibilities, maintaining sanitation and safety standards in compliance with health regulations.

Supported cross-departmental needs, gaining exposure to additional store operations.

Ensured clean, safe, and organized work environments in both bakery and deli departments.

Education & Training

Ivy Tech Community College – Coursework in Digital Marketing & Applied Business Sciences

Training in Travel Consulting

Social Media Knowledge: TikTok, Facebook, Instagram, and other platforms

Skills

Customer Service & Client Support

Inventory Management & Stock Rotation

Quality Assurance & Food Safety Standards

Warehouse Operations (Forklift, Hand Jack, Loading/Unloading)

Computer Systems & Data Entry

Team Collaboration & Leadership Support

Adaptability & Willingness to Learn

Career Goal

Seeking a stable position that allows me to support my family while contributing positively to an organization. Dedicated to growing professionally, learning new skills, and helping others achieve their goals.

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