To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges. Experience

Environmental and Infrastructure Services Department, City of Johannesburg Metropolitan Muncipality

Eco Guide

Providing Environmental Education and Awareness, Workplace Safety, Task Accountability, Customer Service, Quality Orientation, Administrating Reports, Campaigning and Planning Outreachs in seven regions of City ofJohannesburg, Cleaning campaigns in communities, Working on the Field in different types of weather, General Maintenance

Tymebank

Bank Ambassador

Customer services. Presentation of banking packages. Administrating new bank applications from customers. Handling banking queries and conducting banking educational outreach programs. Tsholetsega Public School

Education Assistant

Administration, Recording Marks, Cleaning and preparing Classroom, Cleaning the School and Toilets,Educational Awareness,Tutoring in English and Setswana, Providing extra mural lessons, SA SAMS systems.

Silverfields Primary School

Principal

Administration, Recording Marks, Cleaning and preparing Classroom, Cleaning and Maintaining the school grounds and Toilets, Educational Awareness,Tutoring in English and Setswana, Providing extra mural lessons, SA SAMS systems.

Merchants BPO Doordash

Doordash Call Centre agent

Customer service to International Clients, Computer Literate, Knowledge of Microsoft Packages, Verbal and Written Communication skills.

Quantanite

Call centre Agent (Iglu Cruise Specialist)

Computer Literate, Knowledge of Microsoft Packages, Use of Email contents Customer Service to UK clients, Amending Cruise booking, Upgrading Cruise Fares, Knowledge of Various Cruise ships and Packages, Knowledge of MSC portals and Managing Bookings, Administration and Data Capturing. Education

Town View High school

NQF Level 4

University of South Africa June 2024- November 2025 Higher Certificate in Accounting Sciences

NQF Level 5

Skills

Computer literacy (Microsoft Packages). Customer services. Excellent written & verbal communication. Quality Assurance in Workplace enviroment. Training Development Skills. Use of AI Skills. AI Adapatable. High quality Telephonic skills.Maintain KPI targets. CRM Management. Unemployment Insurance Act and Regulations, Unemployment Insurance Contributions Act, Public Finance Management Act (PFMA), Protection of Personal. Information Act (POPIA), Treasury Regulations, Batho Pele Principles, Department of Labour and UIF Policies and Procedures.Administration and Data Capturing. Batho Pele Principles. GRAP. Public Service Act. GAAP. Departmental Policies and Procedures. IFRS. Knowledge of MFMA. Stakeholder Engagement and Community Outreach in Seven Regions of the City of Johannesburg. Understanding of Numerical Report writing & Presentation skills. Record Keeping.Knowledge Collaborative and individual work ethic. Time Management. Excellent Emotional Intelligence. Assertiveness and Accountability. Reference

Ms Rajuile - Tsholetsega Public School

Principal

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Mr Edward Van Gruening - Silverfields Primary School Principal

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Reece van Der poel - Tymebank

Line Manager

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Emma Malatji - City of Johannesburg, Environmental and Infrastructure Services Department Line Manager

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Andiswa - Quantanite (Iglu Cruise)

Team Leader (TL)

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