Senior IT Specialist Cloud, Messaging, Apple MDM

FAIZ UR REHMAN KHAN

Woodbridge, VA ***** • +1-571-***-**** • ****.******.****@*****.***

CAREER PROFILE

• Sr. IT Specialist with 17+ years of experience in IT infrastructure, cloud services, messaging platforms, and Apple device management within enterprise-scale organizations. Successfully managed enterprise-scale Microsoft Exchange, Azure AD, Microsoft Intune, and JAMF deployments. Skilled in optimizing hybrid environments, supporting C-level leadership, and

.driving digital transformation initiatives aligned with business objectives. Cloud platforms, End user device management, security & compliance, automation & tools, messaging

& collaboration, enterprise support, networking & systems, and project management. CAREER HIGHLIGHTS

• Migrated over 2,000 mailboxes to Exchange Online using a secure hybrid Exchange setup with Azure AD Connect, achieving minimal downtime and ensuring compliance with Microsoft best practices.

• Developed a secure and scalable SMTP relay system using Azure App Registration and OAuth 2.0, improving security posture by eliminating basic authentication and aligning with Microsoft recommendations.

• Successfully migrated approximately 15,000 mailboxes across on-prem databases from Exchange 2013 to Exchange Server 2016 and 2019, ensuring zero data loss and optimizing mailbox databases.

• Integrated JAMF for managing 200 executive Apple devices (macOS), enforcing secure configurations and policy compliance.

• Implemented Microsoft Teams solutionsincluding PixiP Conference integration across tenants, enhancing connectivity information within Outlook for improved meeting experience.

• Reduced incident response time by 60%by implementing a VIP response protocol for C-level leadership and deans, ensuring high-priority support and secure communication on Apple and Windows devices.

• Successfully migrated departmental storage drives from on-premises infrastructure to SharePoint Online, ensuring minimal downtime and full data integrity.

• Successfully implemented Multi-Factor Authentication (MFA) across the entire organization to enhance security and protect sensitive data.

• Additionally, developed and enforced conditional access policies to restrict access based on geographic location and user roles.

PROFESSIONAL EXPERIENCE

Aga Khan University & Hospital (AKUH), Karachi, Pakistan IT Specialist – Messaging & Collaboration

September 2021 – Present

Aga Khan University & Hospital (AKUH) is a leading healthcare institution providing high-quality medical education, research, and patient care. As an IT Specialist, I manage the Microsoft Exchange FAIZ UR REHMAN KHAN

Woodbridge, VA 22191 • +1-571-***-**** • ****.******.****@*****.*** hybrid environment, oversee Microsoft Teams and SharePoint deployments, and implement Microsoft Intune for mobile device management. I also provide technical support for VIP and Executive leadership, ensuring high uptime and secure communication.

• Administered Microsoft Exchange 2013/2016/2019 hybrid environment and managed migration to Exchange Online.

• Troubleshot advanced messaging issues including mail flow, transport rules, and hybrid configurations.

• Managed Azure AD for user authentication and access control, ensuring secure and efficient identity management across the organization.

• Implemented Conditional Access policiesin Azure AD to enhance security and compliance.

• Configured and maintained Azure AD Connect for seamless synchronization between on- premises and cloud directories.

Aga Khan University & Hospital (AKUH), Karachi, Pakistan IT Analyst – Executive Support

March 2015 – September 2021

Aga Khan University & Hospital (AKUH) is a leading healthcare institution providing high-quality medical education, research, and patient care. As an IT Analyst, I delivered Tier 2 technical support to Executive users, managed IT assets for leadership, and administered video conferencing solutions. I also set up and supported LAN/WAN and wireless infrastructure for executive residences and offices.

• Supervised support for VIP and Executive leadership, ensuring high uptime and secure communication on Apple and Windows devices.

• Delivered Tier 2 technical support to Executive users, including the President and Dean, across all devices and collaboration platforms.

• Administered IT assets for leadership, including laptops, iPads, and smartphones, with custom configuration and encryption policies.

• Managed video conferencing solutions including Cisco WebEx, Polycom, and Microsoft Teams Rooms, ensuring availability during key board meetings. Alamgir Business Impex (AB Impex), Karachi, Pakistan Assistant Manager – IT

August 2013 – February 2015

Alamgir Business Impex (AB Impex) is a trading company specializing in the import and export of various goods. As an Assistant Manager, I managed the entire IT infrastructure, oversaw Microsoft Exchange and Active Directory administration, and led the implementation of endpoint protection and a centralized IT asset inventory system.

• Managed entire IT infrastructure, including servers, network switches, firewalls, and backup systems.

• Oversaw Microsoft Exchange 2010 and Active Directory administration for a multi-office environment.

FAIZ UR REHMAN KHAN

Woodbridge, VA 22191 • +1-571-***-**** • ****.******.****@*****.***

• Led the implementation of endpoint protection and a centralized IT asset inventory system.

Mobily (Etihad Etisalat), Saudi Arabia

Technical Support Engineer (Field Team – Eastern Region) March 2013 – June 2013

Mobily (Etihad Etisalat) is a leading telecommunications company in Saudi Arabia. As a Technical Support Engineer, I conducted initial surveys, supervised trenching, and managed ONT installations. I also oversaw stakeholder coordination and performed frequent field travel across Jeddah regions for project execution.

• Conducted initial surveys, trenching supervision, HDD installations, and blowing/pulling fiber from POP to FDH to customer ODB.

• Oversaw ONT (CPE) installations, splicing and OTDR testing, and commissioning of GPON networks, ensuring adherence to Mobily standards.

• Managed stakeholder coordination with Mobily regional teams, support offices, vendors, and subcontractors.

Thales Security Systems (Saudi Aramco Project), Saudi Arabia L1 Engineer / Lead

May 2012 – January 2013

Thales Security Systems is a global leader in advanced technologies for defence, security, and transportation. As an L1 Engineer / Lead, I led an MPLS-based project across the entire ARAMCO region, migrated Layer 2 network switches, and provided onsite support for Aramco IT infrastructure related to network security and access control systems.

• Led MPLS-based project across the entire ARAMCO region.

• Migrated Layer 2 network switches from Alcatel to HP across Jeddah, Medina, and Najran.

• Provided onsite support for Aramco IT infrastructure related to network security and access control systems.

IBEX Global – TRG, Pakistan

Technical Support Engineer / Supervisor (Level 2) – WiMAX October 2009 – May 2012

IBEX Global is a leading provider of business process outsourcing services. As a Technical Support Engineer / Supervisor, I supervised a team of Tier 1 and Tier 2 support engineers, led troubleshooting for connectivity issues, and managed installation, provisioning, and activation of internet services.

• Supervised a team of Tier 1 and Tier 2 support engineers handling wireless internet and fiber connections.

• Led troubleshooting for connectivity issues across Wi-Fi, CPE devices, routers, switches, and FTTH equipment.

FAIZ UR REHMAN KHAN

Woodbridge, VA 22191 • +1-571-***-**** • ****.******.****@*****.***

• Managed installation, provisioning, and activation of internet services (WiMAX) for residential and enterprise customers.

Mobilink Infinity, Pakistan

Technical Support Engineer – WiMAX

July 2008 – February 2009

Mobilink Infinity is a leading telecommunications company in Pakistan. As a Technical Support Engineer, I resolved wireless broadband issues, responded to customer technical issues, and supported installation and configuration of wireless broadband equipment.

• Resolved wireless broadband issues related to WiMAX technology for residential and business customers.

• Responded to customer technical issues via phone, email, or ticketing systems, ensuring timely and professional support.

• Supported installation and configuration of wireless broadband equipment at customer premises (P2P/P2MP).

Pakistan Telecommunication Company Ltd. (PTCL), Pakistan Team Lead – DSL Support

January 2008 – June 2008

Pakistan Telecommunication Company Ltd. (PTCL) is the largest telecommunications company in Pakistan. As a Team Lead, I provided telephonic and remote support to DSL subscribers, diagnosed and resolved issues, and guided customers on modem/router setup and internet performance optimization.

• Provided telephonic and remote support to DSL subscribers for connectivity, configuration, and performance issues.

• Diagnosed and resolved issues related to ADSL modems, line attenuation, signal-to-noise ratio (SNR), and sync failures.

• Guided customers on modem/router setup, port forwarding, NAT configuration, and basic firewall rules.

EDUCATION

• Usman Institute of Technology (Hamdard University), Karachi, 2010 – 2017 Master of Engineering (Telecommunication)

• Usman Institute of Technology (Hamdard University, Karachi, 2004 – 2008 Bachelor of Engineering (Telecommunication)

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