Versatile Bartender with Customer-Centric Service
Resume:
*****.*******@*****.***
Jonesboro, AR 72404
Skills
Cocktail preparation
Inventory management
POS operation
Menu design
Customer relationship management
Event planning
Team leadership
Upselling techniques
Anticipating guest needs
Garnishing drinks
Alcohol awareness
Service-oriented mindset
Education And Training
Madison Central High School
Madison, MS
Some College (No Degree):
Business Management
Arkansas State University
Jonesboro, AR
GPA: 3.0
Community service for Boy Scouts of America
Member of Air Force Junior ROTC
Started a small business in Clothing
Captain of the Jonesboro Force Hockey Club
Played Trumpet and Drums in the marching band
Winner of Red Beans and Rice Festival
Certifications
Arkansas Alcohol Seller Inc. certified.
April 3, 2023.
Jarrod Wade Wichman
Summary
Versatile Bartender with many years of hands-on experience using correct techniques and liquid measurements to expertly prepare alcoholic drinks. Creative and artistic team player with updated knowledge of menu items. Dedicated to providing positive customer experience to build loyal customer base.
Dynamic bartender with over a decade of experience in cocktail preparation and customer relationship management. Proven ability to enhance guest experiences through innovative drink menus and exceptional service.
Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus.
Experience
Stray Dawg Strut - Bartender For Hire/Special Events Bartender
Jonesboro, Arkansas
12/2013 - Current
Mixed cocktails and beverages to meet customer preferences.
Provided excellent customer service in a fast-paced bar environment.
Maintained cleanliness and organization of the bar area and equipment.
Handled cash transactions accurately and efficiently at the register.
Engaged with patrons to create a welcoming and enjoyable atmosphere.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Poured wine, beer, and cocktails for patrons.
Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Sage Meadows Country Club - Head Bartender/Shift Leader
Jones, AR
06/2021 - 10/2025
Crafted innovative cocktail menus tailored to seasonal events and member preferences.
Trained and supervised bar staff on service standards and beverage preparation techniques.
Managed inventory control, ensuring timely ordering and proper storage of supplies.
Maintained cleanliness and organization of bar area, following health and safety guidelines.
Collaborated with kitchen staff to create complementary drink pairings for menu items.
Assisted in planning and executing special events, enhancing guest experiences at the club.
Developed strong relationships with members, fostering a welcoming community atmosphere.
Handled complaints and disputes from customers to promote customer satisfaction.
Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
Performed opening and closing duties such as setting up glasses and bar equipment and restocking items.
Provided excellent customer service by attending to guests' needs promptly and courteously.
Trained new bartenders on proper techniques for mixing drinks and pouring beers.
Maintained a clean work area with appropriate safety standards according to health regulations.
Introduced new seasonal and special events menu items to successfully increase monthly sales.
Maintained list of ride services for inebriated customers to safely transport to destinations.
Buffalo Wild Wings - Head Bartender/Server
Jonesboro
12/2017 - 04/2021
Led bar team to ensure efficient service during peak hours.
Trained new bartenders on drink preparation and customer service standards.
Managed inventory levels and placed orders for bar supplies regularly.
Greeted guests and provided menus.
Promoted desserts, appetizers, and specialty drinks to optimize sales.
Checked food before serving it to customers.
Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Hilton Garden Inn - Head Bartender/Server
Jonesboro, AR
08/2013 - 10/2016
Led bar team to ensure efficient service during peak hours.
Trained new bartenders on drink preparation and customer service standards.
Managed inventory levels and placed orders for bar supplies regularly.
Managed stock levels of all alcoholic beverages available at the bar.
Ensured that all liquor laws were followed during service hours.
Upsold customers from shelf to premium brands to help boost sales.
Created signature beverages to increase revenue and patron loyalty.
Teletech - Call Center Team Lead
Jonesboro, Arkansas
01/2011 - 10/2014
Led team meetings to discuss performance and address challenges.
Trained new hires on call handling techniques and customer service standards.
Monitored call quality to ensure adherence to company guidelines.
Provided feedback and support to team members for skill development.
Resolved escalated customer issues with effective problem-solving strategies.
Conducted regular performance reviews of team members.
Accomplishments
Boy Scouts of America Troop Leader.
Obtained Eagle Scout status.
Activities And Honors
Sports enthusiast.
I enjoy anything in an outdoor setting.
I also enjoy reading and painting.
References
References available upon request.
.
#HRJ#e3274f4b-39a6-408c-8d7c-a224f99f3daf#
Contact this candidate