IT Field Services Technician with 14+ Years Experience

Scott Przywarty

***** ** ***** ** **** l***

Kent, WA 98030

253-***-****

***********@*****.***

PROFILE

Reliable and adaptable Technology Service and Delivery Technician with over fourteen years of experience in system recovery, hardware installation, and IT support to repair and support all standard hardware platforms and systems installed in stores. Skilled at equipment maintenance, software troubleshooting, and computer networking.

EDUCATION

A.A. Industrial Design Technology

Art Institute of Seattle

CompTIA A+

Certification

CompTIA Network+

Certification

PROFESSIONAL EXPERIENCE

2011-Present

Safeway-Lanham MD

IT Field Services/PC Tech III

- Resolve support issues and computer system concerns through collaboration with Support Center team and remote desktop support resulting in effective troubleshooting and problem solving

-Provide network and remote connectivity services through meeting service level agreement goals resulting in complete systems recoverability

2006-2011

Safeway-Auburn WA

Supervisor

-Assisted store manager with store operations and employee supervision

-Balanced books and prepared deposits nightly

-Coordinated weekly product display scheme based on current ads and maintained weekly endcap, floor displays, and inventory

2003-2006

Safeway-Bellevue WA

IT Project Specialist

-Installed, configured, and implemented store network hardware and software

-Provided store support for wireless devices and point-of-sale equipment

Safeway-Anchorage AK

First Assistant Store Manager

-Supervised employees and store operations

-Interviewed and hired job candidates

-Wrote weekly employee schedule

-Interpreted productivity and financial reports

SKILLS & ABILITIES

Information Technology Support, Software Troubleshooting, Computer Networking, System Recovery, Hardware Installation, Equipment Maintenance, Inventory Control, Schedule Coordination, Problem Solving, PCs, Laptops, iPads

ACCOMPLISHMENTS

Superior Customer Service Awards

Architectural Model displayed at AIS

Honor Roll Art Institute of Seattle

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