Vanessa Mercer
*********@***.*** Oxford, GA ***54
SKILLS
© Route navigation e Order accuracy
¢ Delivery tracking e Record keeping
¢ Customer communication ¢ Time management
EXPERIENCE
Delivery Courier, Roadie, February 2022-Current
Covington, GA
¢ Communicated with customers regarding delivery status and any delays.
* Navigated routes using GPS to ensure timely deliveries.
© Maintained accurate records of deliveries and customer interactions.
e Ensured packaging integrity and order accuracy before dispatching.
Delivery Courier, GrubHub, January 2021-Current
Covington, GA
¢ Delivered food orders efficiently to customers in designated areas.
¢ Communicated with customers regarding delivery status and any delays.
* Navigated routes using GPS to ensure timely deliveries.
¢ Ensured packaging integrity and order accuracy before dispatching.
¢ Provided exceptional customer service during interactions with clients.
Property Manager, Jackie Neel, February 2020-Current
Oxford, GA
¢ Managed tenant relations and addressed concerns in a timely manner.
* Coordinated property maintenance and scheduled repairs with vendors.
¢ Conducted property inspections to ensure compliance with safety standards.
e Prepared lease agreements and facilitated tenant onboarding processes.
¢ Assisted in marketing vacant units through online listings and showings.
¢ Maintained accurate records of rent payments and lease agreements.
Responded to emergency maintenance requests outside regular hours.
e Handled resident complaints and expedited maintenance requests.
e Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
Sales Associate, ADT Security, February 2012-May 2015
Norcross, GA
e Assisted customers with product selections and answered inquiries.
¢ Maintained product displays to ensure a visually appealing store environment.