Customer-Focused Delivery & Property Associate

Vanessa Mercer

*********@***.*** Oxford, GA ***54

SKILLS

© Route navigation e Order accuracy

¢ Delivery tracking e Record keeping

¢ Customer communication ¢ Time management

EXPERIENCE

Delivery Courier, Roadie, February 2022-Current

Covington, GA

¢ Communicated with customers regarding delivery status and any delays.

* Navigated routes using GPS to ensure timely deliveries.

© Maintained accurate records of deliveries and customer interactions.

e Ensured packaging integrity and order accuracy before dispatching.

Delivery Courier, GrubHub, January 2021-Current

Covington, GA

¢ Delivered food orders efficiently to customers in designated areas.

¢ Communicated with customers regarding delivery status and any delays.

* Navigated routes using GPS to ensure timely deliveries.

¢ Ensured packaging integrity and order accuracy before dispatching.

¢ Provided exceptional customer service during interactions with clients.

Property Manager, Jackie Neel, February 2020-Current

Oxford, GA

¢ Managed tenant relations and addressed concerns in a timely manner.

* Coordinated property maintenance and scheduled repairs with vendors.

¢ Conducted property inspections to ensure compliance with safety standards.

e Prepared lease agreements and facilitated tenant onboarding processes.

¢ Assisted in marketing vacant units through online listings and showings.

¢ Maintained accurate records of rent payments and lease agreements.

Responded to emergency maintenance requests outside regular hours.

e Handled resident complaints and expedited maintenance requests.

e Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.

Sales Associate, ADT Security, February 2012-May 2015

Norcross, GA

e Assisted customers with product selections and answered inquiries.

¢ Maintained product displays to ensure a visually appealing store environment.

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