Retail Manager with 10+ Years Leadership Experience

***** ** ****, *******, *****, ***** •

MEGAN.CHAPMAN4422@GMAILCOM • 903-***-****

MEGAN CHAPMAN

Manager/Cashier

PROFESSIONAL SUMMARY

Manager with 10+ years of experience in driving customer satisfaction and loyalty. Expert in team leadership, performance monitoring, and vendor management, fostering a productive and efficient work environment. Adept at navigating organizational changes, ensuring cost-effectiveness, and maintaining high-quality service standards.

EMPLOYMENT HISTORY

ASSISTANT MANAGER

Feb 2025 – Jan 2026

Cefco/Casey’s C-Stores Palestine, TX…Athens, TX

MANAGER

May 2014 - Aug 2024

Exxon Tiger Mart

Eustace, TX

JOB DUTIES:

•Developed and implemented strategies to increase customer satisfaction and loyalty.

•Coached, mentored and trained team members in order to improve their job performance.

•Established processes to ensure efficient workflow throughout the organization.

•Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.

•Maintained up-to-date records of employee attendance, payroll information, vacation requests.

•Provided leadership during times of organizational change or crisis situations. Assessed team member's skill sets and assigned tasks accordingly for optimal efficiency.

•Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.

•Monitored staff performance and addressed issues.

•Enforced customer service standards and resolved customer problems to uphold quality service.

•Trained employees on additional job positions to maintain Coverage of roles,

•Completed thorough opening, closing, and shift change functions to maintain operational standards each day,

•Assigned tasks to associates to fit skill levels and maximize team performance.

•Managed inventory levels to meet demand without overstocking, reducing waste.

•Negotiated Contracts and agreements with vendors and suppliers to reduce costs.

EDUCATION

DIPLOMA 2004 - 2008

Brownsboro High School

Brownsboro, TX

SKILLS

Team Leadership (Experienced),

Performance Monitoring (Skillful),

Vendor Management (Experienced),

Employee Training (Experienced),

Inventory Management (Skillful),

Decision Making (Experienced),

Creativity (Skillful), Sales Strategy (Skillful).

REFERENCES

Zack Zouid-Exxon GM(*******@*****.***, 469-***-****)

Jhoana Vargas-Caseys 903-***-****)

Kristi Tanner-Caseys DM (***************@*****.***, 254-***-****)

Tara Moore -Dominos (*******@*****.***, 903-***-****)

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