Customer Relations & Operations Leader

Alexander W. Coultas

*** ********* **** *********, ** 40503 859-***-****

*********@*****.***

Summary

Hardworking individual with extensive experience in customer relations, relationship building, and team management. Known for delivering exceptional service, managing operations efficiently, and fostering client satisfaction. Proven ability to oversee staff, ensure compliance, and contribute to business growth while maintaining excellent client and team relationships. Work Experience

Marriott Lexington Griffin Gate Lexington, KY

Banquet Services Department (2021 – Present)

• Support banquet activities, including overseeing inventory and cash flow to ensure seamless event execution.

• Serve as the primary client contact in management's absence, addressing needs and resolving issues with professionalism.

• Deliver outstanding service to elevate guest experiences and foster lasting client relationships.

Distilled at Gratz Park Inn Lexington, KY

Manager (2014 – 2020)

• Managed daily front and back-of-house operations to ensure seamless restaurant functionality.

• Delivered top-tier service to maximize customer satisfaction and retention.

• Responded promptly and effectively to customer complaints and concerns.

• Recruited, trained, and supervised staff while managing schedules and payroll. Education

University of Kentucky Lexington, KY

Political Science

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