Customer Service & Operations Associate

Reuben A. Roberts

Gainesville, Florida ***** 904-***-**** *************@***.***

WORK EXPERIENCE

University of Florida Southwest Recreation Center June 2025 - September 2025 Operations Associate

-Assist students and members by providing excellent customer service, answering questions about equipment, policies, and fitness resources.

-Maintain a clean and safe workout environment by wiping down machines, re-racking weights, and monitoring facility conditions.

Zaxby’s February 2025 - September 2025

Grill/Chef

-Follow recipes and operational procedures while adapting quickly to special requests and large orders.

-Support overall kitchen operations by assisting with prep work, dishwashing, and closing duties as needed. University of Florida Student Nighttime Auxiliary Patrol Driver October 2023 - September 2024 Student Ambassador

-Provided a safe and reliable nighttime transportation for students, ensuring timely arrivals and adherence to all safety protocols.

-Maintain a calm and comfortable atmosphere, staying alert and vigilant on the road to prioritize students' well-being. Zaxby’s February 2023 - August 2023

Cashier

-Process customer orders efficiently and accurately, handling cash, credit, and mobile payments while providing excellent customer service.

-Maintain a clean and organized work area, ensuring timely food delivery and a positive dining experience for all customers. Walmart Supermarket January 2023 - November 2023

Electronic’s Section

-Assist customers with product selection across electronics, including phones, TVs, computers, and accessories, providing knowledgeable recommendations based on their needs.

-Maintain accurate pricing, restock merchandise, and set up sales displays to ensure a clean, organized, and engaging department.

Chicken Salad Chick October 2022 - January 2023

Cashier/Dishwasher

-Prepare and portion Chicken Salad Chick menu items with consistency, following all food safety and quality standards to ensure a fresh and enjoyable guest experience.

-Manage kitchen line operations, maintain a clean and organized workspace, and work collaboratively with team members to support smooth service flow and guest satisfaction. Zaxby’s December 2020 - July 2022

Cashier

-Maintain a clean and organized front counter and dining area, following Zaxby’s sanitation and safety guidelines.

-Handle customer concerns professionally and work with team members and managers to resolve issues and keep service running smoothly.

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