Versatile Support Professional with Customer Focused Experience

Nichole Craycraft

• 740-***-**** • ********************@*****.***

A highly motivated and results-oriented individual with a strong work ethic and a commitment to excellence Seeking a challenging position where I can use my skills and experience to make a significant contribution to the company's success.

Communication Critical thinking

Decision - making Data entry

Leadership Active listening

Buckeye Hills Career Trading School, Aug 2007 - May 2009 GED

Southren New Hampshire University, Jan 2025 - Continue Business Administration

Initial Independence, Sept 2023 - Nov 2025

Direct Support Professional-DSP

• Assisted individuals with developmental disabilities and mental retardation in daily activities, including cooking and grocery shopping. • Fostered independence and improved quality of life for clients through personalized support and encouragement. • Collaborated with a dedicated team at INITIAL INDEPENDENCE INC. OF OHIO to ensure client needs were met effectively.

CBE Group, Apr 2021 - Apr 2022

Debt Collector

• Managed account documentation and ensured accuracy in debt collection processes. • Conducted inbound and outbound calls to negotiate payment arrangements with clients. • Focused on delivering client satisfaction while resolving accounts efficiently.

PROFESSIONAL SUMMARY

SKILLS

EDUCATION

EXPERIENCE

Premium Wireless, Feb 2023 - Jun 2023

Customer Service Representative

• Assisted customers in purchasing no contact phones, ensuring a smooth activation process. • Addressed minor technical issues to enhance customer satisfaction and meet their needs efficiently. • Provided exceptional service in a fast-paced environment at Premium Wireless LLC, contributing to a positive customer experience.

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