Customer Service Specialist with Strong Communication

Full Name: Damilola Balogun

City, State: Indiana, Brownsburg

Phone Number: 463-***-****

Email Address: *********@******.***

Summary

Friendly and dependable customer service professional with strong communication skills and a proven ability to resolve customer concerns efficiently. Experienced in delivering high-quality service, handling inquiries, and maintaining customer satisfaction in fast-paced environments. Key Skills

•Customer Support & Complaint Resolution

•Verbal & Written Communication

• Problem-Solving

•Active Listening

• Time Management

• Data Entry & Documentation

•Point of Sale (POS) Systems

•Team Collaboration

Work Experience

Customer Service Representative

[Company Name: Multichoice ] – [City, State: Lagos Nigeria ]

[05/2021– 08/2024]

•Assisted customers with inquiries, orders, and issue resolution

• Maintained a professional and positive attitude in high-volume situations

• Accurately documented customer interactions and transactions

• Worked collaboratively with team members to meet service goals

•Resolved customer complaints to ensure satisfaction and retention Retail Associate / Front Desk / Call Center Agent

• Greeted customers and provided product or service information

•Handled cash, returns, and exchanges accurately

• Supported daily operations while meeting customer service standards Education

O’level

[univalcity] – [lagos Nigeria ]

[Year Completed: 2019

Additional Information

• Availability: [Full-time / part time Flexible

•Languages: English

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