Data Analytics Specialist with BI & SQL Expertise

HENRISON OKECHUKWU

936-***-**** **********@*******.*** Conroe, TX 77301

Analytical and detail-oriented Data Analyst with 8+ years of IT experience and 4+ years specializing in Business Intelligence, SQL, and Data Analytics. Strong track record at Dell Technologies in managing enterprise data, automating reporting, and driving actionable insights for customer success teams. Skilled in Power BI, SQL, JavaScript, and Salesforce CRM, with advanced expertise in cloud computing (AWS Certified) and IT Service Management (ITIL, SCRUM). Currently expanding in Software programming knowledge with a focus on applying data-driven solutions to backend and frontend operations.

• SQL queries & server • MySQL database management

• Power BI and System Design • Data cleaning

• Descriptive & Inferential statistics • Tableau

• Excel dashboards (power query) • Salesforce Lightning CRM

• AWS, VPC & GCP • JavaScript

DATA ANALYST

Dell Technologies, Houston, TX

Nov 2021 - Present

Developed Power BI dashboards to

track customer issues, reducing

escalation times by 25%.

•

Built SQL queries to extract and analyze

customer data from a database of 1M+

records.

•

Designed and automated Power BI

dashboards, reducing manual reporting

time by 40%.

•

Developed Excel dashboards with KPIs

for weekly performance tracking.

•

Collaborated with cross-functional

teams to identify revenue opportunities,

•

Dec 2014

MASTER OF SCIENCE (M.S.) IN

PETROLEUM ENGINEERING

London South Bank University,

United Kingdom

May 2011

BACHELOR OF SCIENCE (B.S.) IN

GEOLOGY

University of Portharcourt,

Nigeria

DATA ANALYST

professional summary

skills

experience education

increasing sales by 15%.

Assisted in data migration from Excel to

MySQL, improving data accuracy.

•

Analyzed data trends and created

visualizations for management review

using Tableau.

•

INFORMATION SYSTEMS TECHNICIAN

US. Army National Guard, Houston, TX

Apr 2017 - Present

Coordinated with development teams to

implement SQL-based solutions for

system enhancements.

•

Performed system upgrades, including

patching operating systems, firmware

updates, and application installations.

•

Developed user manuals for new

software applications, trained staff on

system usage, and monitored system

performance.

•

Conducted regular maintenance of

servers, workstations, and other IT

equipment to maintain optimal

performance.

•

Performed data backups and disaster

recovery operations.

•

DATA ENTRY OPERATOR

EnerCorp Sand Solutions, Midland, TX

Jan 2016 - Mar 2017

Automated reporting pipelines by

integrating SQL queries with Salesforce

CRM data, saving 15+ hours/month.

•

Partnered with cross-functional teams

to deliver data-driven insights that

improved service delivery and customer

retention.

•

Analyzed infrastructure & service

performance data to identify patterns in

customer hardware failures, guiding

proactive support.

•

Performed quality assurance checks on

data entries to ensure accuracy of

information.

•

Trained colleagues on data storytelling

and visualization best practices,

increasing adoption of BI tools.

•

• COITB MySQL Backend Developer • COITB HTML.CSS Web Designer Aws Cloud Practitioner

(f3dee5b2e1364667926170971ab8b4d3)

• • ITIL Service Management

• Certified Scrum Master (CSM)

References available upon request

Army Achievement Medal (AAM)

Community Development Union (CDU)

1. Salesforce Case Resolution Analysis (SQL & Excel): Designed queries and reports to track resolution time KPIs, improving efficiency by 20%.

2. Customer Churn Dashboard (Power BI): Built an interactive dashboard that analyzed churn trends across Dell enterprise accounts.

3. Healthcare Data Exploration (Java): Conducted exploratory analysis on telemedicine adoption rates in urban vs. rural communities.

certifications

references

awards

projects

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