Sales & Business Development Leader with Operations Expertise
Resume:
Joy L. Geraci
** *********** *****, ******* ****, New York, 14127
***@*****************.***
OBJECTIVE: To utilize my proven sales experience to create business strategies and develop existing customer sales, marketing tools and product enhancements.
PROFESSIONAL EXPERIENCE:
Elev8 Architecture, Orchard Park, New York - May 1, 2020 – Present
Office Manager
Responsible for managing the day-to-day operations of office
Prepared detailed client invoices with proper backup for Accounts Receivable
Prepared payments and coordinate Accounts Payable, for vendors and project subconsultants
Manage office supplies and equipment
Ability to create, compose, and edit written and online materials
Implemented website and all social media
Glass America, Buffalo, New York - August 1, 2019 – April 15, 2020
Business Development Manager
Cultivated and strengthen relationships with Insurance, Commercial, and State accounts
Increased business received from Insurance Direct Repair Programs throughout the market
Amplified relationships with DRP Partners and Adjuster to build confidence in Glass America’s brand
SERVPRO of West Jordan South Jordan and St. George – November, 2016 – December, 2018
Business Development Manager
Helped increase growth of 1 million in sales
Cultivated and strengthen relationships with Insurance, Commercial, and State accounts
Increased business received from Insurance Direct Repair Programs throughout the market
Amplified relationships with DRP Partners and Adjuster to build confidence in SERVPRO’s brand
Increased commercial growth by 25%
Held and taught Continued Education classes for insurance agents on a quarterly basis
Held a seat on the Internal Facilities Management Board (IFMA) since 2016
Service King Collision Centers, Salt Lake City, Utah – March, 2009 – November, 2016
Regional Sales Manager
Research, cultivate, and strengthen relationships with Insurance, Dealer, and Fleet accounts
Grew target accounts 7% - 42% in first year
Review financial statements, sales and activity reports, and other performance data to measure and preserve productivity and goal achievement
Substantially enhanced insurance market relationships by providing continuing education classes for insurance agents
Increased business by acquiring 4 new Insurance Direct Repair programs for all 5 Utah locations
Created effective communications, including sales letters, brochures, and advertising campaigns
Planned and coordinated all aspects of regional trade shows including vendor relations, booth design and set-up, and company/product selection
ABRA Auto Body & Glass, Salt Lake City, Utah - April, 2000 to March, 2009
Assistant District Manager, Collision / Operations Manager, Utah Glass
Grew annual revenue for the Glass Division by 500% from 2000 - 2008
Maintained #1 market position averaging annual growth of 166% revenue to plan
Initiated development of Insurance, Dealer Referral, and Fleet agreement accounts from 1 to 18
Maintained accountability for performance metrics, including: financial, team-member growth, satisfaction, and customer service of all repair centers in the market
Increased business received from Insurance Direct Repair Programs throughout the market
Responsible for DRP, software, and company policy auditing, compliance, and continuous training
AFFILIATIONS:
United States Army - Aviation Specialist April, 1998 to February, 2003
EDUCATION:
Westminster - Bachelor’s of Science, June 2005
Salt Lake Community College – Associate of Aviation Science, June 2003
Proficient in Microsoft Office, WordPerfect, Excel, Corel, Access, PowerPoint, Windows
Skilled in delivering sales presentations over the internet, utilizing web and voice conferencing, PowerPoint, and internet browsers into a seamless experience
Glass Industry Software systems – Break Away, Dialmark, GTS
Proficient in Pathways, Ultramate, ADP, Mitchell, Enterprise ABSe, Audatex, Process Claims, Summit, Accucenter
PERSONAL ACHEIVEMENTS:
ABRA - Five year Recipient of President’s Club Award
Dale Carnegie Graduate
Utah State Child Passenger Safety (CPS) Certified
Private Pilot - Salt Lake City, Utah
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